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Google Dialogflow vs Microsoft Bot Framework

Google Dialogflow logo

Google Dialogflow

Live Chat

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Microsoft Bot Framework logo

Microsoft Bot Framework

Live Chat

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Dialogflow usage-based pricing expected but specific rates not confirmed; Microsoft Bot Framework no pricing information published on official product pages
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Microsoft Bot Framework covers Bot Builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Google Dialogflow and Microsoft Bot Framework actually diverge.

Attributes where Google Dialogflow and Microsoft Bot Framework differ
AttributeGoogle DialogflowMicrosoft Bot Framework
Pricing modelusage-basedfreemium
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile, Messaging apps, Voice
Founded19981975

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Voice assistants support

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Multi-channel support
  • Teams
  • Voice support

Both cover

  • Slack
  • Facebook
  • Telegram
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Microsoft Bot Framework
  • Lead generationnot Microsoft Bot Framework
  • Customer supportnot Microsoft Bot Framework
  • Sales automationnot Microsoft Bot Framework

Microsoft Bot Framework

  • Chatbot development and deploymentnot Google Dialogflow
  • Conversational AI applicationsnot Google Dialogflow
  • Microsoft Teams bot integrationnot Google Dialogflow
  • Multi-channel bot deploymentnot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Usage-based pricing expected but specific rates not confirmed
  • Free tier details not documented in available content

Microsoft Bot Framework

  • No pricing information published on official product pages
  • Pricing likely depends on underlying Azure services used
  • Customers directed to Azure pricing calculator for cost estimation

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Questions people ask

Is Google Dialogflow or Microsoft Bot Framework better?
Neither clearly leads. Google Dialogflow starts at Free and Microsoft Bot Framework at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Microsoft Bot Framework?
Google Dialogflow starts at Free and Microsoft Bot Framework at Free.
Does Google Dialogflow or Microsoft Bot Framework run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice.
Can I use Google Dialogflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Microsoft Bot Framework is typically brought in for.
What can Google Dialogflow do that Microsoft Bot Framework cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Both handle Slack, Facebook, Telegram, Web support.

Answered from the vendors’ own pages

Google Dialogflow: How is Google Dialogflow priced?

Dialogflow uses usage-based pricing through Google Cloud. Costs vary based on the number of requests, interactions, or queries depending on the specific Dialogflow edition (Standard or Enterprise).

Source
Microsoft Bot Framework: How much does Microsoft Bot Framework cost?

Microsoft Bot Framework itself has no published pricing. Costs depend on the Azure services used to host and run bots, which are billed through Azure consumption-based pricing for compute, storage, and other resources required.

Source
Google Dialogflow: Does Google Dialogflow offer a free tier?

Google Cloud typically provides free tier access for Dialogflow, but specific free quota limits depend on the Dialogflow edition and must be verified in the Google Cloud Console.

Source
Microsoft Bot Framework: How do I estimate Microsoft Bot Framework costs?

Use the Azure Pricing Calculator to estimate costs based on your bot's compute, storage, and messaging requirements. Costs scale based on bot traffic, deployment region, and storage needs for conversation data.

Source
Google Dialogflow: What factors affect Dialogflow pricing beyond request volume?

Dialogflow pricing depends on request volume, concurrent users, AI model complexity, data processing volume, and additional features or third-party integrations used.

Source
Microsoft Bot Framework: Are there any free tiers for Microsoft Bot Framework?

Microsoft Bot Framework itself is free to develop and deploy, but hosting and operating bots incurs Azure service costs that vary based on usage patterns and selected Azure services.

Source
Google Dialogflow: Where can I find exact Dialogflow pricing rates for my use case?

Exact per-query pricing and free tier limits are documented in the Google Cloud Console under Dialogflow billing. Regional pricing variations apply, and enterprise customers can contact Google Cloud sales.

Source
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