Softwr

Live Chat · head to head

Kore.ai vs Plain

Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai no pricing published; pricing is custom and quote-based; Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • They diverge on capability: Kore.ai covers Conversational AI, Plain covers Multi-channel consolidation.

Where they differ

Only the attributes on which Kore.ai and Plain actually diverge.

Attributes where Kore.ai and Plain differ
AttributeKore.aiPlain
Starting priceOn request$35/month
Pricing modelsubscriptionTiered pricing per seat with credit system
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, API
CategoryLive ChatCustomer Support
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API
  • Web support

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

Both cover

  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Plain
  • Lead generationnot Plain
  • Customer supportnot Plain
  • Sales automationnot Plain

Plain

  • Consolidating support from multiple channels into one inboxnot Kore.ai
  • Automating support workflows with AI agentsnot Kore.ai
  • Extracting insights and trends from customer conversationsnot Kore.ai
  • Building custom support solutions with API accessnot Kore.ai
  • Implementing AI-assisted customer support at scalenot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Questions people ask

Is Kore.ai or Plain better?
Neither clearly leads. Kore.ai starts at On request and Plain at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Plain?
Kore.ai starts at On request and Plain at $35/month.
Does Kore.ai or Plain run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Plain runs on Web, API.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Plain is typically brought in for.
What can Kore.ai do that Plain cannot?
Kore.ai covers Conversational AI, Advanced NLU, Multi-language, Salesforce. Plain covers Multi-channel consolidation, AI agents, Sidekick assistant, Insights engine. Both handle Workflow automation.

Answered from the vendors’ own pages

Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
Share

Related pages

More on Kore.ai

More on Plain

Keep looking

Other head to heads