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Amazon Lex vs Front

Amazon Lex logo

Amazon Lex

Software

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Amazon Lex covers Speech recognition, Front covers Shared inbox.

Where they differ

Only the attributes on which Amazon Lex and Front actually diverge.

Attributes where Amazon Lex and Front differ
AttributeAmazon LexFront
Starting price$0.00075/per text request$25/month per seat
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudCloud-based SaaS
Founded20062013

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Front
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Front
  • Custom conversational interfaces integrated into existing applicationsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Amazon Lex
  • Enterprises using AI to resolve complex multi-step customer requestsnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Amazon Lex or Front better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Front?
Amazon Lex starts at $0.00075/per text request and Front at $25/month per seat.
Does Amazon Lex or Front run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Front runs on Cloud-based SaaS.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Front is typically brought in for.
What can Amazon Lex do that Front cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Web support.
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Related pages

More on Amazon Lex

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