Is Front or Jivochat better?

Neither clearly leads. Front starts at $25/month and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Front or Jivochat?

Jivochat has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Jivochat.

Does Front or Jivochat run on more platforms?

Front runs on Cloud-based SaaS. Jivochat runs on Web, Mobile app, IOS, Android.

Can I use Jivochat for free?

Yes. Jivochat has a free tier, so you can try it without paying. Front starts at $25/month.

What is Front best used for?

Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Jivochat is typically brought in for.

What can Front do that Jivochat cannot?

Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Web support, Android support.

Customer Support · head to head

Front vs Jivochat

Front

Customer Support

Where teams collaborate on customer communication

From: $25/month
Rated: -

Full review Website

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From: Free
Rated: -

Full review Website

The short version

Only Jivochat has a free tier, so it costs nothing to try first.
Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Jivochat the free plan keeps only 2 months of chat history and has no CRM
They diverge on capability: Front covers Shared inbox, Jivochat covers Live chat.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Jivochat actually diverge.

Attributes where Front and Jivochat differ
Attribute	Front	Jivochat
Starting price	$25/month	Free
Free tier	No	Yes
Platforms	Cloud-based SaaS	Web, Mobile app, IOS, Android
Category	Customer Support	Live Chat
Founded	2013	2008

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

Shared inbox
Email collaboration
Omnichannel messaging
Analytics
Workflows
Integrations
Salesforce
HubSpot

Only in Jivochat

Live chat
Phone integration
Email support
Chatbot builder
CRM
Telegram
Viber
Mobile app support

Both cover

Slack
Web support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

Omnichannel customer supportnot Jivochat
AI-powered helpdesk automationnot Jivochat
Team collaboration on support ticketsnot Jivochat

Jivochat

Live chat and messaging support across website and social channelsnot Front
Handling customer conversations from one agent inboxnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

Starter tier limited to single-channel support; omnichannel support requires Professional tier
AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
Advanced analytics excluded from Starter tier

Jivochat

The free plan keeps only 2 months of chat history and has no CRM
The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
The WhatsApp module is a $27 a month add on on every plan including Enterprise
The Professional plan caps the account at 100 agents
Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Front

$25/month

Starter$25/month
- Up to 10 seats
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
Professional$65/month
- Up to 50 seats
- Omnichannel support (email, SMS, social)
- Macros and up to 20 automation rules
Enterprise$105/month
- Unlimited seats
- Smart rules and unlimited macros
- Multi-language knowledge base

Jivochat

Free

FreeFree
- 5 agents included
- Online chat for websites and social media integration
- Basic callback and offline forms
Basic$28/month
- Per-agent pricing ($28/agent/month)
- Proactive invitations and visitor monitoring
- Anti-spam protection and JivoChat CRM included
Professional$42/month
- $42 per agent per month
- Telephony Plus module and WhatsApp integration
- Chat rescue and chatbot integration
Enterprise$56/month
- $56 per agent per month
- Mobile SDK and advanced chat routing
- Unlimited agents (vs 100 cap on other paid tiers)

Which should you pick?

Choose Front if

You need shared inbox.
You work on Cloud-based SaaS.
You also want email collaboration.

Front review

Choose Jivochat if

You need live chat.
You want to start without paying.
You work on Web, Mobile app, IOS, Android.
You also want phone integration.

Jivochat review

Questions people ask

Is Front or Jivochat better?: Neither clearly leads. Front starts at $25/month and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Jivochat?: Jivochat has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Jivochat.
Does Front or Jivochat run on more platforms?: Front runs on Cloud-based SaaS. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Jivochat for free?: Yes. Jivochat has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?: Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Jivochat is typically brought in for.
What can Front do that Jivochat cannot?: Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source

Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source

Front vs Jivochat

Front

Jivochat

The short version

Where they differ

What each one covers

Only in Front

Only in Jivochat

Both cover

What people use each for

Front

Jivochat

Where each one falls short

Front

Jivochat

Pricing, plan by plan

Front

Jivochat

Which should you pick?

Choose Front if

Choose Jivochat if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Front

More on Jivochat

Keep looking

Other head to heads