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Jivochat vs ManageEngine ServiceDesk Plus

Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jivochat and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Jivochat and ManageEngine ServiceDesk Plus differ
AttributeJivochatManageEngine ServiceDesk Plus
PlatformsWeb, Mobile app, IOS, AndroidWeb
CategoryLive ChatCustomer Support
Founded2008Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Jivochat does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot ManageEngine ServiceDesk Plus
  • Handling customer conversations from one agent inboxnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Jivochat
  • IT asset management and change managementnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Questions people ask

Is Jivochat or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Jivochat starts at Free and ManageEngine ServiceDesk Plus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or ManageEngine ServiceDesk Plus?
Jivochat starts at Free and ManageEngine ServiceDesk Plus at Free.
Does Jivochat or ManageEngine ServiceDesk Plus run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. ManageEngine ServiceDesk Plus runs on Web.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Jivochat do that ManageEngine ServiceDesk Plus cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder.

Answered from the vendors’ own pages

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
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