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CRM · head to head

Kylas vs Outreach

Kylas logo

Kylas

CRM

Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat

From
Free
Rated
-
Full reviewWebsite
Outreach logo

Outreach

CRM

Sales execution platform for revenue teams

From
$100/month
Rated
-
Full reviewWebsite

The short version

  • Only Kylas has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kylas unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.; Outreach pricing not transparent, requiring custom quotes for most implementations
  • They diverge on capability: Kylas covers Unlimited users on every plan, Outreach covers Sales engagement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Kylas and Outreach actually diverge.

Attributes where Kylas and Outreach differ
AttributeKylasOutreach
Starting priceFree$100/month
Pricing modelFlat rate per month, unlimited userssubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2014

Identical on both: user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kylas

  • Unlimited users on every plan
  • Lead and deal management
  • Record based limits
  • Workflow automation
  • Quotation management
  • Telephony integrations
  • WhatsApp and SMS
  • BI analytics add-on

Only in Outreach

  • Sales engagement
  • Conversation intelligence
  • Revenue intelligence
  • Pipeline management
  • Analytics & reporting
  • Salesforce
  • Microsoft Dynamics
  • LinkedIn

What people use each for

The jobs each tool is most often brought in to do.

Kylas

  • A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly ratenot Outreach
  • A company that wants every employee including support and delivery staff to see customer records without buying them seatsnot Outreach
  • A business with high sales headcount turnover that does not want to renegotiate licence counts every quarternot Outreach
  • An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adaptersnot Outreach

Outreach

  • Sales outreachnot Kylas
  • Pipeline managementnot Kylas
  • Revenue forecastingnot Kylas
  • Team performancenot Kylas

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kylas

  • Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
  • Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
  • The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
  • Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
  • Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.

Outreach

  • Pricing not transparent, requiring custom quotes for most implementations
  • Complex setup requiring deep Salesforce configuration and customization
  • Primarily designed for enterprise SDR and sales teams, less suitable for small businesses

Pricing, plan by plan

Kylas

Free
  • EmbarkFree
    • Free for life
    • Unlimited users
    • Ten thousand records, not expandable
  • Elevate$12999/month
    • Flat rate for unlimited users, not per seat
    • One hundred thousand records, expandable
    • Quarterly, half-yearly and annual billing terms
  • Exceed$undefined/month
    • Custom pricing
    • Unlimited users
    • Around 1.1 million records, adjustable

Outreach

$100/month
  • Standard$100/month
    • Email sequencing
    • Task management
    • Basic analytics
  • ProfessionalFree
    • All Standard features
    • Conversation intelligence
    • Advanced analytics
  • EnterpriseFree
    • All Professional features
    • Revenue intelligence
    • Custom integrations

Which should you pick?

Choose Kylas if

  • You need unlimited users on every plan.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want lead and deal management.
Kylas review

Choose Outreach if

  • You need sales engagement.
  • You also want conversation intelligence.
Outreach review

Questions people ask

Is Kylas or Outreach better?
Neither clearly leads. Kylas starts at Free and Outreach at $100/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kylas or Outreach?
Kylas has a free tier; the other does not. Paid plans start at Free for Kylas and $100/month for Outreach.
Does Kylas or Outreach run on more platforms?
Kylas runs on Web, iOS, Android. Outreach runs on Web.
Can I use Kylas for free?
Yes. Kylas has a free tier, so you can try it without paying. Outreach starts at $100/month.
What is Kylas best used for?
Kylas is most often used for a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate, a company that wants every employee including support and delivery staff to see customer records without buying them seats, a business with high sales headcount turnover that does not want to renegotiate licence counts every quarter, an indian sme needing native whatsapp, indiamart and local telephony connections rather than a western crm with adapters. Of those, a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate and a company that wants every employee including support and delivery staff to see customer records without buying them seats are not what Outreach is typically brought in for.
What can Kylas do that Outreach cannot?
Kylas covers Unlimited users on every plan, Lead and deal management, Record based limits, Workflow automation. Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management.

Answered from the vendors’ own pages

Kylas: What does Kylas cost?

The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.

Outreach: What channels does Outreach support for sales engagement?

Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.

Source
Kylas: Does unlimited users really mean unlimited?

Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.

Outreach: Does Outreach integrate with Salesforce?

Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.

Source
Kylas: What is not included in the flat rate?

Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.

Outreach: Can Outreach sync with calendar systems?

Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.

Source
Kylas: Is it usable outside India?

It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.

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