Telecommunications · head to head
Aircall vs Omnisend
Aircall
Telecommunications
Cloud phone system for modern business
- From
- $30/month
- Rated
- -
Omnisend
Email Marketing
Email, SMS and push marketing automation for ecommerce
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Omnisend free plan caps at 250 contacts and 500 emails per month
Where they differ
Only the attributes on which Aircall and Omnisend actually diverge.
Identical on both: free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Aircall
- Cloud phone
- IVR
- Call routing
- Power dialer
- Analytics
- Call recording
- Integrations
- Salesforce
Only in Omnisend
Nothing recorded that Aircall does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Aircall
- Cloud phone system for sales and support teamsnot Omnisend
- Call routing, IVR and shared numbersnot Omnisend
- Logging calls against CRM records through integrationsnot Omnisend
- Power dialling outbound lists on the Professional tiernot Omnisend
- SMS and MMS alongside voicenot Omnisend
Omnisend
No use cases recorded yet. See the Omnisend review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Aircall
- A minimum of 3 users on the published plans, rising to 25 on the Custom tier
- Essentials is limited to 3 teams; unlimited teams need Professional
- Salesforce CTI, the power dialer and advanced analytics all require Professional
- SSO, API support and an SLA are Custom tier only
- AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price
Omnisend
- Free plan caps at 250 contacts and 500 emails per month
- Standard plan is limited to 500 contacts and 6,000 emails per month before an upgrade is required
- SMS is billed separately starting at $0.007 per message and varies by country and volume
- Custom pricing only begins above 150,001 contacts, requiring a sales conversation at that scale
Pricing, plan by plan
Aircall
$30/monthNo published plan breakdown. See the Aircall review.
Omnisend
On requestNo published plan breakdown. See the Omnisend review.
Which should you pick?
Choose Aircall if
- You need cloud phone.
- You work on Web, Ios, Android, Desktop.
- You also want ivr.
Choose Omnisend if
Nothing in the data separates Omnisend from Aircall on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is Aircall or Omnisend better?
- Neither clearly leads. Aircall starts at $30/month and Omnisend at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Aircall or Omnisend?
- Aircall starts at $30/month and Omnisend at On request.
- Does Aircall or Omnisend run on more platforms?
- Aircall runs on Web, Ios, Android, Desktop. Omnisend runs on Web.
- What is Aircall best used for?
- Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Omnisend is typically brought in for.
- What can Aircall do that Omnisend cannot?
- Aircall covers Cloud phone, IVR, Call routing, Power dialer.
Answered from the vendors’ own pages
Aircall: What is the minimum cost to start with Aircall?
Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.
SourceAircall: Does Aircall include AI call features in base plans?
No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.
SourceAircall: How many countries can I create phone numbers in?
Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.
SourceAircall: What is Aircall's uptime guarantee?
Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.
SourceRelated pages
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