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Crisp vs RingCentral Contact Center

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Free plan
Yes
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: Crisp covers Live chat, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and RingCentral Contact Center actually diverge.

Attributes where Crisp and RingCentral Contact Center differ
AttributeCrispRingCentral Contact Center
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Desktop, Ios, Android
CategoryLive ChatCustomer Support
Founded20151999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot RingCentral Contact Center
  • Chat and omnichannel messagingnot RingCentral Contact Center
  • Chatbot and AI conversation managementnot RingCentral Contact Center
  • Customer profile and ticket managementnot RingCentral Contact Center
  • Team collaboration on customer communicationnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Crisp
  • Contact centernot Crisp
  • Customer experiencenot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Crisp or RingCentral Contact Center better?
Neither clearly leads. Crisp starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or RingCentral Contact Center?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for RingCentral Contact Center.
Does Crisp or RingCentral Contact Center run on more platforms?
Crisp runs on Cloud-based SaaS. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what RingCentral Contact Center is typically brought in for.
What can Crisp do that RingCentral Contact Center cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle GDPR, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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