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Software · head to head

RingCentral Contact Center vs Zendesk

RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Zendesk covers Ticket management.

Where they differ

Only the attributes on which RingCentral Contact Center and Zendesk actually diverge.

Attributes where RingCentral Contact Center and Zendesk differ
AttributeRingCentral Contact CenterZendesk
Starting priceOn request$19/month
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19992007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Zendesk

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Microsoft Teams
  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Contact Center

  • Unified communicationsnot Zendesk
  • Contact centernot Zendesk
  • Customer experiencenot Zendesk

Zendesk

  • Help desk and ticketing system managementnot RingCentral Contact Center
  • Omnichannel customer supportnot RingCentral Contact Center
  • Knowledge base and self-service portalsnot RingCentral Contact Center
  • AI-assisted customer servicenot RingCentral Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is RingCentral Contact Center or Zendesk better?
Neither clearly leads. RingCentral Contact Center starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Contact Center or Zendesk?
RingCentral Contact Center starts at On request and Zendesk at $19/month.
Does RingCentral Contact Center or Zendesk run on more platforms?
RingCentral Contact Center runs on Web, Desktop, Ios, Android. Zendesk runs on Web.
What is RingCentral Contact Center best used for?
RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Zendesk is typically brought in for.
What can RingCentral Contact Center do that Zendesk cannot?
RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Microsoft Teams, SOC2, HIPAA.
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Related pages

More on RingCentral Contact Center

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