Customer Support · pricing
RingCentral Contact Center pricing
RingCentral Contact Center publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- On request
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
RingCentral Contact Center plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Essentials | On request | 4 | Entry tier |
| Standard | On request | 2 | Priced on request |
| Premium | On request | 2 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Essentials
On requestThe entry tier. It covers voice, digital, ivr, reporting.
Standard
On requestOver Essentials, this tier adds:
- Essentials + WFM
- Quality management
Premium
On requestOver Standard, this tier adds:
- Standard + AI
- Speech analytics
What the product covers
The full RingCentral Contact Center feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
Integrations
- Salesforce
- ServiceNow
- Microsoft Teams
- Zendesk
- HubSpot
Security
- SOC2
- HIPAA
- GDPR
- PCI DSS
Platform
- Web support
- Desktop support
- Ios support
- Android support
People bring RingCentral Contact Center in for unified communications, contact center, customer experience. If that is not the job you are buying for, the alternatives to RingCentral Contact Center are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| RingCentral Contact Center (this page) | On request | subscription | - | |
| Dixa | $39/month | subscription | - | vs RingCentral Contact Center |
| Customerly | Free | subscription | - | vs RingCentral Contact Center |
| Amazon Connect | Free | usage-based | - | vs RingCentral Contact Center |
| Freshservice | $19/month | subscription | - | vs RingCentral Contact Center |
| DelightChat | $29/month | - | - | vs RingCentral Contact Center |
| Chatwoot | Free, then $19/month | - | - | vs RingCentral Contact Center |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the RingCentral Contact Center badges page.
Before you pay for RingCentral Contact Center
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between On request and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare RingCentral Contact Center against the tools that do have one before committing.
RingCentral Contact Center runs on web, desktop, ios, android, and is published by RingCentral Inc of Belmont, CA. The full record is on the RingCentral Contact Center review, and the rest of the category is under best customer support tools.
RingCentral Contact Center pricing questions
- How much does RingCentral Contact Center cost?
- RingCentral Contact Center publishes 3 tiers, from On request for Essentials up to On request for Premium. The cheapest paid tier is On request.
- Does RingCentral Contact Center have a free plan?
- Not on the record we hold: RingCentral Contact Center is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Essentials and Standard on RingCentral Contact Center?
- Standard costs On request against On request, and adds essentials + wfm, quality management.
- Which customer support tools can I use without paying?
- 3 of the 8 customer support tools listed alongside RingCentral Contact Center have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with RingCentral Contact Center?
- The record lists 19 features across 4 areas: core, integrations, security, platform. In practice it is brought in for unified communications, contact center, customer experience.
- Does RingCentral Contact Center charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these RingCentral Contact Center prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare RingCentral Contact Center against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with RingCentral Contact Center covering price, platforms and features.