All industries · head to head
Freshdesk vs RingCentral Contact Center
RingCentral Contact Center
Customer Support
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- They diverge on capability: Freshdesk covers Ticketing, RingCentral Contact Center covers Omnichannel routing.
Where they differ
Only the attributes on which Freshdesk and RingCentral Contact Center actually diverge.
| Attribute | Freshdesk | RingCentral Contact Center |
|---|---|---|
| Starting price | $19/month | On request |
| Platforms | Web | Web, Desktop, Ios, Android |
| Category | All industries | Customer Support |
| Founded | 2010 | 1999 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshdesk
- Ticketing
- Automation
- Self-service
- Team collaboration
- Multi-channel support
- SLA management
- Reporting
- Mobile apps
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- ServiceNow
- Zendesk
Both cover
- Microsoft Teams
- Salesforce
- SOC2
- HIPAA
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
Freshdesk
- Help desk and ticketing systemnot RingCentral Contact Center
- Customer support portal and knowledge basenot RingCentral Contact Center
- Multi-channel support coordinationnot RingCentral Contact Center
- AI-assisted support agent interactionnot RingCentral Contact Center
RingCentral Contact Center
- Unified communicationsnot Freshdesk
- Contact centernot Freshdesk
- Customer experiencenot Freshdesk
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshdesk
- Growth tier lacks multilingual helpdesk and custom reporting dashboards
- Skill-based routing available only on Enterprise tier
- Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
- AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
- Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Pricing, plan by plan
Freshdesk
$19/monthNo published plan breakdown. See the Freshdesk review.
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Questions people ask
- Is Freshdesk or RingCentral Contact Center better?
- Neither clearly leads. Freshdesk starts at $19/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshdesk or RingCentral Contact Center?
- Freshdesk starts at $19/month and RingCentral Contact Center at On request.
- Does Freshdesk or RingCentral Contact Center run on more platforms?
- Freshdesk runs on Web. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
- What is Freshdesk best used for?
- Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what RingCentral Contact Center is typically brought in for.
- What can Freshdesk do that RingCentral Contact Center cannot?
- Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Microsoft Teams, Salesforce, SOC2, HIPAA.
Related pages
More on RingCentral Contact Center
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