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Freshchat vs RingCentral Contact Center

Freshchat logo

Freshchat

Live Chat

Modern messaging for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Freshchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: Freshchat covers Live chat, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Freshchat and RingCentral Contact Center actually diverge.

Attributes where Freshchat and RingCentral Contact Center differ
AttributeFreshchatRingCentral Contact Center
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
CategoryLive ChatCustomer Support
Founded20101999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Both cover

  • Zendesk
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot RingCentral Contact Center
  • Shared inbox across chat, email and social messengersnot RingCentral Contact Center
  • Chatbot deflection before a conversation reaches an agentnot RingCentral Contact Center
  • Routing conversations by skill or language on the higher tiersnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Freshchat
  • Contact centernot Freshchat
  • Customer experiencenot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • Up to 10 agents
    • Chat widget for web and mobile
    • Shared inbox
  • Growth$19/month
    • Per agent, billed annually
    • Social media messengers, SMS/text messaging
    • Reporting and analytics
  • Pro$49/month
    • Per agent, billed annually (marked Most Popular)
    • Multilingual conversations
    • Custom dashboards, intelligent routing
  • Enterprise$79/month
    • Per agent, billed annually
    • Skill-based routing, audit logs
    • JWT authentication, IP whitelisting

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Freshchat or RingCentral Contact Center better?
Neither clearly leads. Freshchat starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or RingCentral Contact Center?
Freshchat has a free tier; the other does not. Paid plans start at Free for Freshchat and On request for RingCentral Contact Center.
Does Freshchat or RingCentral Contact Center run on more platforms?
Freshchat runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Freshchat for free?
Yes. Freshchat has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what RingCentral Contact Center is typically brought in for.
What can Freshchat do that RingCentral Contact Center cannot?
Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Zendesk, SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Freshchat: What is the cost of Freshchat's Growth plan?

Growth plan costs $19 per agent per month when billed annually. It includes social media messengers, SMS/text messaging, and reporting. AI agent features are available as an add-on at $49 per 100 sessions.

Source
RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
Freshchat: Does Freshchat offer a free trial?

Yes. Freshchat provides a 14-day free trial with full Enterprise plan access. After trial expiration, the Free plan supports up to 10 agents at $0/month, with no cancellation fees.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Freshchat: How much does Freshchat's Pro plan cost?

The Pro plan (marked Most Popular) costs $49 per agent per month when billed annually. It includes multilingual conversations, custom dashboards, intelligent routing, and multiple SLA policies. AI Copilot is available as an add-on at $29/agent/month.

Source
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