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Customer Support · head to head

RingCentral Contact Center vs Salesforce Service Cloud

RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: RingCentral Contact Center covers IVR, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which RingCentral Contact Center and Salesforce Service Cloud actually diverge.

Attributes where RingCentral Contact Center and Salesforce Service Cloud differ
AttributeRingCentral Contact CenterSalesforce Service Cloud
Starting priceOn request$25/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support), founded (1999).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Contact Center

  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow
  • Microsoft Teams

Only in Salesforce Service Cloud

  • Case management
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack
  • MuleSoft

Both cover

  • Omnichannel routing
  • SOC2
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Contact Center

  • Unified communicationsnot Salesforce Service Cloud
  • Contact centernot Salesforce Service Cloud
  • Customer experiencenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot RingCentral Contact Center
  • Field servicenot RingCentral Contact Center
  • Self-service portalsnot RingCentral Contact Center
  • AI-powered supportnot RingCentral Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose RingCentral Contact Center if

  • You need ivr.
  • You work on Web, Desktop, Ios, Android.
  • You also want wfm.
RingCentral Contact Center review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want ai-powered bots.
Salesforce Service Cloud review

Questions people ask

Is RingCentral Contact Center or Salesforce Service Cloud better?
Neither clearly leads. RingCentral Contact Center starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Contact Center or Salesforce Service Cloud?
RingCentral Contact Center starts at On request and Salesforce Service Cloud at $25/month.
Does RingCentral Contact Center or Salesforce Service Cloud run on more platforms?
RingCentral Contact Center runs on Web, Desktop, Ios, Android. Salesforce Service Cloud runs on Web, Ios, Android.
What is RingCentral Contact Center best used for?
RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Salesforce Service Cloud is typically brought in for.
What can RingCentral Contact Center do that Salesforce Service Cloud cannot?
RingCentral Contact Center covers IVR, WFM, Quality management, Speech analytics. Salesforce Service Cloud covers Case management, AI-powered bots, Field service, Self-service. Both handle Omnichannel routing, SOC2, HIPAA, Web support.
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