Softwr

Live Chat & Chatbots · head to head

Crisp vs DelightChat

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; DelightChat startup plan at $29/month has limited features compared to competitors
  • They diverge on capability: Crisp covers Live chat, DelightChat covers Unified inbox.

Where they differ

Only the attributes on which Crisp and DelightChat actually diverge.

Attributes where Crisp and DelightChat differ
AttributeCrispDelightChat
Starting priceFree$29/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20152020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • WooCommerce
  • Magento

Both cover

  • Shopify
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot DelightChat
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot DelightChat

DelightChat

  • E-commerce supportnot Crisp
  • WhatsApp marketingnot Crisp
  • Order inquiriesnot Crisp
  • Social commercenot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Questions people ask

Is Crisp or DelightChat better?
Neither clearly leads. Crisp starts at Free and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or DelightChat?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $29/month for DelightChat.
Does Crisp or DelightChat run on more platforms?
Crisp runs on Cloud-based SaaS. DelightChat runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what DelightChat is typically brought in for.
What can Crisp do that DelightChat cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle Shopify, GDPR, SSL, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

More on Crisp

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