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Pure Chat vs RingCentral Contact Center

Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Free plan
Yes
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pure Chat growth plan limited to 1 website and 100 SMS notifications; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: Pure Chat covers Live chat widget, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Pure Chat and RingCentral Contact Center actually diverge.

Attributes where Pure Chat and RingCentral Contact Center differ
AttributePure ChatRingCentral Contact Center
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Desktop, Ios, Android
CategoryLive ChatCustomer Support
Founded20111999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Zapier
  • API
  • Mobile app support
  • IOS support

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Microsoft Teams

Both cover

  • Salesforce
  • HubSpot
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Customer support chatnot RingCentral Contact Center
  • Website engagementnot RingCentral Contact Center
  • Lead capturenot RingCentral Contact Center
  • Sales chatnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Pure Chat
  • Contact centernot Pure Chat
  • Customer experiencenot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Pure Chat or RingCentral Contact Center better?
Neither clearly leads. Pure Chat starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or RingCentral Contact Center?
Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for RingCentral Contact Center.
Does Pure Chat or RingCentral Contact Center run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Pure Chat best used for?
Pure Chat is most often used for customer support chat, website engagement, lead capture, sales chat. Of those, customer support chat and website engagement are not what RingCentral Contact Center is typically brought in for.
What can Pure Chat do that RingCentral Contact Center cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, HubSpot, Web support, Android support.

Answered from the vendors’ own pages

Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
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