Softwr

Live Chat · head to head

Crisp vs Sprinklr Service

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Free plan
Yes
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Crisp covers Live chat, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Sprinklr Service actually diverge.

Attributes where Crisp and Sprinklr Service differ
AttributeCrispSprinklr Service
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20152009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Video calls
  • CRM
  • Slack
  • WordPress
  • Shopify

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP
  • Oracle

Both cover

  • Knowledge base
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Sprinklr Service
  • Chat and omnichannel messagingnot Sprinklr Service
  • Chatbot and AI conversation managementnot Sprinklr Service
  • Customer profile and ticket managementnot Sprinklr Service
  • Team collaboration on customer communicationnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Crisp
  • Social customer carenot Crisp
  • Unified CXnot Crisp
  • Voice of customernot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Crisp or Sprinklr Service better?
Neither clearly leads. Crisp starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Sprinklr Service?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Sprinklr Service.
Does Crisp or Sprinklr Service run on more platforms?
Crisp runs on Cloud-based SaaS. Sprinklr Service runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Sprinklr Service is typically brought in for.
What can Crisp do that Sprinklr Service cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Video calls. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Workforce optimization. Both handle Knowledge base, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Share

Related pages

More on Crisp

More on Sprinklr Service

Keep looking

Other head to heads