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Live Chat · head to head

Chatra vs DelightChat

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; DelightChat startup plan at $29/month has limited features compared to competitors
  • They diverge on capability: Chatra covers Live chat messaging, DelightChat covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and DelightChat actually diverge.

Attributes where Chatra and DelightChat differ
AttributeChatraDelightChat
Starting priceFree$29/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20102020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Zapier
  • Slack
  • API
  • Mobile app support

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • WooCommerce
  • Magento

Both cover

  • Shopify
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot DelightChat

DelightChat

  • E-commerce supportnot Chatra
  • WhatsApp marketingnot Chatra
  • Order inquiriesnot Chatra
  • Social commercenot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Questions people ask

Is Chatra or DelightChat better?
Neither clearly leads. Chatra starts at Free and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or DelightChat?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $29/month for DelightChat.
Does Chatra or DelightChat run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. DelightChat runs on Web, Ios, Android.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what DelightChat is typically brought in for.
What can Chatra do that DelightChat cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle Shopify, Web support, Android support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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