Chatwoot vs DelightChat
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Chatwoot if you need Live chat and prefer a free starting option. Choose DelightChat if you prioritize Unified inbox and want plans starting at $49/month. Both are rated 4.5/5 by users.
Chatwoot vs DelightChat: At a Glance
| Criteria | Chatwoot | DelightChat |
|---|---|---|
| User Rating | 4.5 | 4.5 |
| Pricing | Free | $49/month |
| Pricing Model | freemium | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android, Self-hosted | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2020 |
Feature Comparison: Chatwoot vs DelightChat
| Feature | Chatwoot | DelightChat |
|---|---|---|
| Live chat | ||
| Email inbox | ||
| Social channels | ||
| Knowledge base | ||
| Chatbots | ||
| Reports | ||
| Slack | ||
| Telegram | ||
| Line | ||
| GDPR | ||
| Data ownership | ||
| SSL | ||
| Role-based access | ||
| Unified inbox | ||
| WhatsApp integration | ||
| Instagram DM | ||
| Facebook Messenger | ||
| Order management | ||
| Shopify | ||
| WooCommerce | ||
| Magento | ||
| WhatsApp Business API | ||
| End-to-end encryption | ||
| Web support | ||
| Ios support |
Chatwoot vs DelightChat: Pricing Breakdown
Chatwoot Pricing
Model: freemium
- Unlimited agents
- All features
- Full data control
- Hosted solution
- Email support
- Basic features
- Priority support
- Advanced features
- SSO
- Custom deployment
- SLA
- Dedicated support
DelightChat Pricing
Model: per-user
- 3 users
- All channels
- Shopify integration
- 10 users
- WhatsApp automation
- Advanced reports
- Unlimited users
- Priority support
- Custom integrations
Pros and Cons
Chatwoot
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Self-hosted)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email inbox functionality
Cons
- May require time to learn advanced features
DelightChat
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong WhatsApp integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Chatwoot vs DelightChat?
Choose Chatwoot if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email inbox
Choose DelightChat if you:
- Need Unified inbox
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value WhatsApp integration
Frequently Asked Questions: Chatwoot vs DelightChat
Is Chatwoot better than DelightChat?
It depends on your needs. Chatwoot has a 4.5/5 user rating while DelightChat has 4.5/5. Chatwoot excels in Live chat and Email inbox, while DelightChat stands out with Unified inbox and WhatsApp integration. Consider your budget (Free vs $49/month), platform needs, and specific feature requirements.
Which is cheaper, Chatwoot or DelightChat?
Chatwoot offers a free plan and starts at Free. DelightChat starts at $49/month. Chatwoot has a clear pricing advantage with its free tier.
Can I use Chatwoot and DelightChat together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Chatwoot and DelightChat?
The key differences include: pricing model (freemium vs per-user), platform support (Web, Ios, Android, Self-hosted vs Web, Ios, Android), and feature focus. Chatwoot emphasizes Live chat, Email inbox, Social channels while DelightChat focuses on Unified inbox, WhatsApp integration, Instagram DM. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Chatwoot and DelightChat.