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Customer Support · head to head

DelightChat vs Haptik

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite
Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: DelightChat covers Unified inbox, Haptik covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which DelightChat and Haptik actually diverge.

Attributes where DelightChat and Haptik differ
AttributeDelightChatHaptik
Starting price$29/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice
CategoryCustomer SupportLive Chat
Founded20202013

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Haptik
  • WhatsApp marketingnot Haptik
  • Order inquiriesnot Haptik
  • Social commercenot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot DelightChat
  • Automating customer conversations across messaging channelsnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is DelightChat or Haptik better?
Neither clearly leads. DelightChat starts at $29/month and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Haptik?
DelightChat starts at $29/month and Haptik at On request.
Does DelightChat or Haptik run on more platforms?
DelightChat runs on Web, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Haptik is typically brought in for.
What can DelightChat do that Haptik cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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