Customer Support · pricing
DelightChat pricing
DelightChat publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $29/month
- Model
- Not recorded
- Tiers
- 3
- Free tier
- Not on record
DelightChat plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Startup | $29/month | - | Entry tier |
| Scale | $99/month | - | +$70/month |
| Growth | $299/month | - | +$200/month |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Startup
$29/monthThe entry tier. The record does not itemise what it includes.
Scale
$99/monthNothing on the record separates this tier from Startup on features. Check the vendor's page for the limits it lifts.
Growth
$299/monthNothing on the record separates this tier from Scale on features. Check the vendor's page for the limits it lifts.
What the product covers
The full DelightChat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
Integrations
- Shopify
- WooCommerce
- Magento
- WhatsApp Business API
Security
- GDPR
- SSL
- End-to-end encryption
Platform
- Web support
- Ios support
- Android support
People bring DelightChat in for e-commerce support, whatsapp marketing, order inquiries, social commerce. If that is not the job you are buying for, the alternatives to DelightChat are worth a look before you commit to a tier.
How that compares in Customer Support
Across the 4 customer support tools in this directory that publish a starting price, the median entry point is $29/month. DelightChat starts at $29/month, which puts it in line with the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| DelightChat (this page) | $29/month | - | - | |
| Dixa | $39/month | subscription | - | vs DelightChat |
| Customerly | Free | subscription | - | vs DelightChat |
| Amazon Connect | Free | usage-based | - | vs DelightChat |
| Freshservice | $19/month | subscription | - | vs DelightChat |
| Chatwoot | Free, then $19/month | - | - | vs DelightChat |
| BMC Helix | On request | quote | - | vs DelightChat |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the DelightChat badges page.
Before you pay for DelightChat
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $29/month and $299/month, with the jump not itemised on the record. With no free tier on record, the cheapest way to answer the rest is to compare DelightChat against the tools that do have one before committing.
DelightChat runs on web, ios, android, and is published by DelightChat of Bangalore, India. The full record is on the DelightChat review, and the rest of the category is under best customer support tools.
DelightChat pricing questions
- How much does DelightChat cost?
- DelightChat publishes 3 tiers, from $29/month for Startup up to $299/month for Growth. The cheapest paid tier is $29/month.
- Does DelightChat have a free plan?
- Not on the record we hold. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- Is the Growth plan on DelightChat worth it?
- That depends entirely on whether you need what it adds, which on the published record is not itemised separately from the tier below it. It costs $299/month against $29/month for Startup. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is DelightChat expensive for a customer support tool?
- It starts in line with the middle of its category. Across the 4 customer support tools in this directory that publish a starting price, the median entry point is $29/month; DelightChat starts at $29/month.
- Which customer support tools can I use without paying?
- 3 of the 7 customer support tools listed alongside DelightChat have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with DelightChat?
- The record lists 16 features across 4 areas: core, integrations, security, platform. In practice it is brought in for e-commerce support, whatsapp marketing, order inquiries.
- Does DelightChat charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these DelightChat prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare DelightChat against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with DelightChat covering price, platforms and features.