Customer Support · head to head
DelightChat vs Zendesk Sunshine Conversations
DelightChat
Customer Support
Omnichannel customer support for D2C brands
- From
- $29/month
- Rated
- -
Zendesk Sunshine Conversations
Live Chat & Chatbots
Omnichannel messaging and customer engagement platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- They diverge on capability: DelightChat covers Unified inbox, Zendesk Sunshine Conversations covers Live chat.
Where they differ
Only the attributes on which DelightChat and Zendesk Sunshine Conversations actually diverge.
| Attribute | DelightChat | Zendesk Sunshine Conversations |
|---|---|---|
| Starting price | $29/month | On request |
| Pricing model | Unknown | subscription |
| Category | Customer Support | Live Chat & Chatbots |
| Founded | 2020 | 2015 |
Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DelightChat
- Unified inbox
- Instagram DM
- Order management
- Shopify
- WooCommerce
- Magento
- WhatsApp Business API
Only in Zendesk Sunshine Conversations
- Live chat
- SMS messaging
- Salesforce
- Zendesk Support
- Slack
- API
- Mobile app support
- IOS support
Both cover
- WhatsApp integration
- Facebook Messenger
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DelightChat
- E-commerce supportnot Zendesk Sunshine Conversations
- WhatsApp marketingnot Zendesk Sunshine Conversations
- Order inquiriesnot Zendesk Sunshine Conversations
- Social commercenot Zendesk Sunshine Conversations
Zendesk Sunshine Conversations
- Customer engagementnot DelightChat
- Lead generationnot DelightChat
- Customer supportnot DelightChat
- Sales automationnot DelightChat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Zendesk Sunshine Conversations
- Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
- Custom implementations require developer resources for webhooks and API configuration
Pricing, plan by plan
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Zendesk Sunshine Conversations
On request- Team$19/month
- Chat + messaging
- Basic features
- Limited agents
- Growth$49/month
- Omnichannel
- Advanced automation
- Routing
- Professional$99/month
- All features
- Custom workflows
- Premium support
Which should you pick?
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want instagram dm.
Choose Zendesk Sunshine Conversations if
- You need live chat.
- You work on Web, iOS, Android.
- You also want sms messaging.
Questions people ask
- Is DelightChat or Zendesk Sunshine Conversations better?
- Neither clearly leads. DelightChat starts at $29/month and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DelightChat or Zendesk Sunshine Conversations?
- DelightChat starts at $29/month and Zendesk Sunshine Conversations at On request.
- Does DelightChat or Zendesk Sunshine Conversations run on more platforms?
- DelightChat runs on Web, Ios, Android. Zendesk Sunshine Conversations runs on Web, iOS, Android.
- What is DelightChat best used for?
- DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Zendesk Sunshine Conversations is typically brought in for.
- What can DelightChat do that Zendesk Sunshine Conversations cannot?
- DelightChat covers Unified inbox, Instagram DM, Email, Order management. Zendesk Sunshine Conversations covers Live chat, SMS messaging, Salesforce, Zendesk Support. Both handle WhatsApp integration, Facebook Messenger, Web support, Android support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceZendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?
No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceZendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?
Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
SourceZendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?
The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.
Source