Customer Support · head to head
DelightChat vs Kustomer
DelightChat
Customer Support
Omnichannel customer support for D2C brands
- From
- $29/month
- Rated
- -
The short version
- Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
- They diverge on capability: DelightChat covers Unified inbox, Kustomer covers Unified customer view.
Where they differ
Only the attributes on which DelightChat and Kustomer actually diverge.
| Attribute | DelightChat | Kustomer |
|---|---|---|
| Starting price | $29/month | On request |
| Pricing model | Unknown | quote |
| Platforms | Web, Ios, Android | Web, Cloud |
| Founded | 2020 | 2015 |
Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- WooCommerce
- WhatsApp Business API
Only in Kustomer
- Unified customer view
- AI automation
- Omnichannel
- Workflow automation
- Knowledge base
- Analytics
Both cover
- Shopify
- Magento
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DelightChat
- E-commerce supportnot Kustomer
- WhatsApp marketingnot Kustomer
- Order inquiriesnot Kustomer
- Social commercenot Kustomer
Kustomer
- Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot DelightChat
- Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot DelightChat
- Enterprises seeking customer 360 views and advanced workflow automationnot DelightChat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Kustomer
- Pricing not published; requires customised sales assessment and quote for exact costs
- Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
- Customisation-based pricing structure means no transparent cost comparison with competitors
Pricing, plan by plan
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Kustomer
On requestNo published plan breakdown. See the Kustomer review.
Which should you pick?
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Choose Kustomer if
- You need unified customer view.
- You work on Web, Cloud.
- You also want ai automation.
Questions people ask
- Is DelightChat or Kustomer better?
- Neither clearly leads. DelightChat starts at $29/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DelightChat or Kustomer?
- DelightChat starts at $29/month and Kustomer at On request.
- Does DelightChat or Kustomer run on more platforms?
- DelightChat runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
- What is DelightChat best used for?
- DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Kustomer is typically brought in for.
- What can DelightChat do that Kustomer cannot?
- DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Shopify, Magento, GDPR, Web support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
Source