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Live Chat & Chatbots · head to head

Bold360 vs DelightChat

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; DelightChat startup plan at $29/month has limited features compared to competitors
  • They diverge on capability: Bold360 covers Live chat messaging, DelightChat covers Unified inbox.

Where they differ

Only the attributes on which Bold360 and DelightChat actually diverge.

Attributes where Bold360 and DelightChat differ
AttributeBold360DelightChat
Starting priceOn request$29/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20052020

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot DelightChat
  • Lead generationnot DelightChat
  • Customer supportnot DelightChat
  • Sales automationnot DelightChat

DelightChat

  • E-commerce supportnot Bold360
  • WhatsApp marketingnot Bold360
  • Order inquiriesnot Bold360
  • Social commercenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Questions people ask

Is Bold360 or DelightChat better?
Neither clearly leads. Bold360 starts at On request and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or DelightChat?
Bold360 starts at On request and DelightChat at $29/month.
Does Bold360 or DelightChat run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. DelightChat runs on Web, Ios, Android.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what DelightChat is typically brought in for.
What can Bold360 do that DelightChat cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle Web support, Android support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

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