Customer Support · alternatives
Alternatives to DelightChat
23 customer support tools sit alongside DelightChat in this directory. Below is what separates each from DelightChat on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 23
- With a free tier
- 1
- Cheaper to start
- 3
- DelightChat starts at
- $29/month
Why people look past DelightChat
Only what the record supports. Each point below is a figure on the DelightChat entry measured against the tools listed beside it.
There is no free tier
The record for DelightChat carries no free tier, so evaluating it means paying first. 1 of the 23 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
E-commerce helpdesk built for Shopify
- Starts $19 a month cheaper, at $10/month.
- 4 tiers to DelightChat's 3.
Omnichannel messaging and customer engagement platform
Priced and rated the same as DelightChat on the figures we hold. The difference, if there is one, is in the feature records.
The future of customer service
Priced and rated the same as DelightChat on the figures we hold. The difference, if there is one, is in the feature records.
Customer service software that people love
- Can be used without paying; DelightChat cannot.
- Starts $4 a month cheaper, at $25/month.
- 4 tiers to DelightChat's 3.
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
- 1 tier to DelightChat's 3.
Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
- Starts $4 a month cheaper, at $25/month.
- 4 tiers to DelightChat's 3.
Every DelightChat alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| DelightChat (this page) | $29/month | - | 3 | |
| GorgiasShopify-focused customer support platform with WhatsApp, email, and live chat | $10/month | Usage-based | 4 | vs DelightChat |
| Zendesk Sunshine ConversationsOmnichannel helpdesk supporting WhatsApp, Instagram, and multiple messaging channels | On request | Subscription | 3 | vs DelightChat |
| KustomerAI-powered omnichannel customer service platform for ecommerce and D2C brands | On request | Quote | - | vs DelightChat |
| Help Scout | Free, then $25/month | Subscription | 4 | vs DelightChat |
| Cresta | On request | Quote | 1 | vs DelightChat |
| Assembled | $25/month | Per user per month | 4 | vs DelightChat |
| Calabrio ONE | On request | Quote | 1 | vs DelightChat |
| Level AI | On request | Quote | 1 | vs DelightChat |
| Alvaria | On request | Quote | 4 | vs DelightChat |
| Kapture CX | On request | Quote | 1 | vs DelightChat |
| Balto | On request | Quote | 1 | vs DelightChat |
| Verint | On request | Quote | 1 | vs DelightChat |
| Playvox | On request | Quote | 1 | vs DelightChat |
| Observe.AI | On request | Quote | 1 | vs DelightChat |
| Forethought | On request | Quote | 3 | vs DelightChat |
| Ameyo | On request | Quote | 3 | vs DelightChat |
| UJET | $65/month | Per user per month | 4 | vs DelightChat |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | 3 | vs DelightChat |
| Plain | $35/month | Tiered pricing per seat with credit system | 3 | vs DelightChat |
| Helpjuice | $249/month | Subscription | 3 | vs DelightChat |
| HelpCrunch | On request | Subscription | 3 | vs DelightChat |
| Document360 | On request | Quote | 1 | vs DelightChat |
| Dixa | $39/month | Subscription | 3 | vs DelightChat |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the DelightChat badges page.
Cheaper ways to solve the same problem
Free to start (1)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Help Scout , Free, then $25/month
Cheaper than DelightChat (3)
Entry price under DelightChat's $29/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
- Gorgias , $10/month
- Help Scout , Free, then $25/month
- Assembled , $25/month
What you would be giving up
DelightChat is most often brought in for e-commerce support, whatsapp marketing, order inquiries, social commerce. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If DelightChat is broadly right and the question is cost, the DelightChat pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
DelightChat runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about DelightChat alternatives
- What are the main alternatives to DelightChat?
- 23 other customer support tools are listed in this directory, led by Gorgias, Zendesk Sunshine Conversations, Kustomer, Help Scout. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to DelightChat?
- 1 of the alternatives listed here can be used without paying: Help Scout.
- Is there a cheaper alternative to DelightChat?
- Yes. 3 of the alternatives below start under DelightChat's $29/month: Gorgias at $10/month, Help Scout at Free, then $25/month, Assembled at $25/month.
- Why do people look for an alternative to DelightChat?
- On the figures on record, one thing stands out: there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from DelightChat?
- DelightChat is most often brought in for e-commerce support, whatsapp marketing, order inquiries, social commerce. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to DelightChat?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these DelightChat alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare DelightChat against one of these directly?
- Every alternative below has a side-by-side page against DelightChat covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 23 tools beside DelightChat. The category page lists the rest of the catalogue as it grows.