DelightChatvs
Gorgias
Gorgias: Shopify-focused customer support platform with WhatsApp, email, and live chat
DelightChat
Omnichannel customer support for D2C brands
As of 30 August 2026, DelightChat starts at $29/month. DelightChat is an omnichannel customer support platform designed specifically for e-commerce and D2C brands, offering unified inbox for WhatsApp, Instagram, Fac. Softwr lists it under Customer Support. DelightChat is launched in 2020, available on Web, iOS, Android.
Overview
What DelightChat does
DelightChat is an omnichannel customer support platform designed specifically for e-commerce and D2C brands, offering unified inbox for WhatsApp, Instagram, Facebook, and email.
What people use it for
- E-commerce support
- WhatsApp marketing
- Order inquiries
- Social commerce
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about DelightChat.
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Cross-shopped
What people choose instead of DelightChat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- DelightChatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel helpdesk supporting WhatsApp, Instagram, and multiple messaging channels
- DelightChatvsKustomer
Kustomer: AI-powered omnichannel customer service platform for ecommerce and D2C brands
Pricing
What DelightChat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Startup
$29 /mo
Scale
$99 /mo
Growth
$299 /mo
Capabilities
Features
Unified inbox
WhatsApp integration
Instagram DM
Facebook Messenger
Email
Order management
Shopify
Integration with Shopify
WooCommerce
Integration with WooCommerce
Magento
Integration with Magento
WhatsApp Business API
Integration with WhatsApp Business API
GDPR
GDPR security feature
SSL
SSL security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDoes DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDoes DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
SourceBehind it
Who makes DelightChat
- Company
- DelightChat
- Based in
- Bangalore, India
- Founders
- DelightChat founders, Bharath S Chordia
Timeline
DelightChat over time
- Founded2016-01-01
DelightChat founders met and began developing the platform after identifying broken ecommerce customer service
Source
Keep looking
Where to go from DelightChat
- DelightChat alternativesEvery product people weigh against it
- DelightChat pricingPlans, floors and what the tiers exclude
- DelightChat badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare DelightChat with
- Kustomer
- Richpanel
- RingCentral Contact Center
- Freshworks Customer Service Suite
- Zendesk
- Plain
- Ameyo
- Salesforce Service Cloud
- Zoho Desk
- Kapture CX
- UJET
- Groove
- Calabrio ONE
- Chatwoot
- Cresta
- Customerly
- Dialpad Contact Center
- Dixa
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Softwr does not host reviews and shows no star rating for DelightChat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on DelightChat
DelightChat alternatives
What people switch to, and what they give up
DelightChat pricing
Every tier, and where the cost actually lands
Compare DelightChat
Put it head to head with anything we hold
DelightChat badge
Its rating, and an embed for your own site
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Per user per month