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Hiver vs Microsoft Dynamics 365 Chat

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Hiver covers Shared inbox, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Hiver and Microsoft Dynamics 365 Chat differ
AttributeHiverMicrosoft Dynamics 365 Chat
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
Founded20111975

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Microsoft Dynamics 365 Chat
  • Customer support via Gmailnot Microsoft Dynamics 365 Chat
  • Team email collaborationnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Hiver
  • Multi-channel customer engagementnot Hiver
  • AI-powered customer conversationsnot Hiver
  • Enterprise customer service automationnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Hiver or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Hiver starts at Free and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Microsoft Dynamics 365 Chat?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for Microsoft Dynamics 365 Chat.
Does Hiver or Microsoft Dynamics 365 Chat run on more platforms?
Hiver runs on Web, Chrome-extension. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Microsoft Dynamics 365 Chat starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Hiver do that Microsoft Dynamics 365 Chat cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration. Both handle Web support.

Answered from the vendors’ own pages

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
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