Softwr

Live Chat · head to head

Bold360 vs Zendesk

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Bold360 covers Live chat messaging, Zendesk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and Zendesk actually diverge.

Attributes where Bold360 and Zendesk differ
AttributeBold360Zendesk
Starting priceOn request$19/month
PlatformsWeb, Mobile app, IOS, AndroidWeb
CategoryLive ChatCustomer Support
Founded20052007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • IBM Watson
  • API
  • Webhooks
  • Web support
  • Mobile app support

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction
  • Slack

Both cover

  • Knowledge base
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Zendesk
  • Lead generationnot Zendesk
  • Customer supportnot Zendesk
  • Sales automationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Bold360
  • Omnichannel customer supportnot Bold360
  • Knowledge base and self-service portalsnot Bold360
  • AI-assisted customer servicenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Bold360 or Zendesk better?
Neither clearly leads. Bold360 starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Zendesk?
Bold360 starts at On request and Zendesk at $19/month.
Does Bold360 or Zendesk run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Zendesk runs on Web.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Zendesk is typically brought in for.
What can Bold360 do that Zendesk cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, IBM Watson. Zendesk covers Ticket management, Omnichannel support, Live chat, Call center. Both handle Knowledge base, Salesforce.

Answered from the vendors’ own pages

Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
Share

Related pages

More on Bold360

More on Zendesk

Keep looking

Other head to heads