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Software · head to head

Bold360 vs Chatwoot

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Chatwoot free plan limited to 2 agents and 500 conversations per month
  • They diverge on capability: Bold360 covers Live chat messaging, Chatwoot covers Live chat.

Where they differ

Only the attributes on which Bold360 and Chatwoot actually diverge.

Attributes where Bold360 and Chatwoot differ
AttributeBold360Chatwoot
Starting priceOn requestFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidWeb, Cloud, Self-hosted
Founded20052017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Salesforce
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • Slack
  • WhatsApp
  • Telegram

Both cover

  • Knowledge base
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Chatwoot
  • Lead generationnot Chatwoot
  • Customer supportnot Chatwoot
  • Sales automationnot Chatwoot

Chatwoot

  • Self-hosted supportnot Bold360
  • Privacy-first chatnot Bold360
  • Multi-channel supportnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Questions people ask

Is Bold360 or Chatwoot better?
Neither clearly leads. Bold360 starts at On request and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Chatwoot?
Chatwoot has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Chatwoot.
Does Bold360 or Chatwoot run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Chatwoot is typically brought in for.
What can Bold360 do that Chatwoot cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Salesforce. Chatwoot covers Live chat, Email inbox, Social channels, Chatbots. Both handle Knowledge base, Web support, Android support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

More on Bold360

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