Travel · head to head
Egencia vs Hopper
Egencia
Travel
Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes
- From
- On request
- Rated
- -
Hopper
Travel
Travel booking app known for price prediction and paid Price Freeze and cancellation add-ons
- From
- Free
- Rated
- -
The short version
- Only Hopper has a free tier, so it costs nothing to try first.
- Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Hopper add-on products like Price Freeze and Cancel for Any Reason are priced to be a meaningfully profitable part of the business, and taking them on every booking can offset much of what the price prediction tool is meant to save.
- They diverge on capability: Egencia covers Policy and approval engine, Hopper covers Price prediction.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Egencia and Hopper actually diverge.
Identical on both: user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Egencia
- Policy and approval engine
- Negotiated rate loading
- Traveller tracking
- Agent support
- Concur Expense integration
- AI booking assistant
Only in Hopper
- Price prediction
- Price Freeze
- Cancel/Change for Any Reason
- Price alerts
- Hopper Homes and Car
- Carrot Cash
What people use each for
The jobs each tool is most often brought in to do.
Egencia
- A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Hopper
- A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Hopper
- A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Hopper
- An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Hopper
Hopper
- A traveller wanting data-driven guidance on whether to book now or wait for a lower pricenot Egencia
- Someone wanting to lock in a fare for a few days while confirming travel plans without fully committingnot Egencia
- A traveller who wants flexible cancellation on an otherwise restrictive farenot Egencia
- Someone comparing predicted price trends before choosing travel datesnot Egencia
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Egencia
- Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
- Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
- Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
- Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.
Hopper
- Add-on products like Price Freeze and Cancel for Any Reason are priced to be a meaningfully profitable part of the business, and taking them on every booking can offset much of what the price prediction tool is meant to save.
- Price predictions are probabilistic and can be wrong, so buy-or-wait guidance is not a guarantee that a price will actually move as predicted.
- The prominent placement of paid add-ons during checkout has drawn criticism as pressuring users into purchases they may not need for every trip.
- Customer service for booking issues has been a recurring complaint, particularly for itinerary changes on cancel or change protected bookings.
- Hopper's own Carrot Cash rewards currency is only redeemable within the app, so it has no value outside future Hopper bookings.
Pricing, plan by plan
Egencia
On request- Egencia$undefined/year
- Per-transaction booking fees, online and offline rates differ
- Optional annual platform or management fee
- Implementation and rate loading charges
Hopper
Free- Standard bookingFree
- No fee beyond the fare or room price itself
- Price Freeze$undefined/per booking
- Fee varies by fare and freeze duration, charged in addition to the eventual ticket price
- Cancel/Change for Any Reason$undefined/per booking
- Add-on fee charged at checkout, priced as a percentage or flat amount depending on the fare
Which should you pick?
Choose Egencia if
- You need policy and approval engine.
- You work on Web, iOS, Android.
- You also want negotiated rate loading.
Choose Hopper if
- You need price prediction.
- You want to start without paying.
- You work on iOS, Android.
- You also want price freeze.
Questions people ask
- Is Egencia or Hopper better?
- Neither clearly leads. Egencia starts at On request and Hopper at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Egencia or Hopper?
- Hopper has a free tier; the other does not. Paid plans start at On request for Egencia and Free for Hopper.
- Does Egencia or Hopper run on more platforms?
- Egencia runs on Web, iOS, Android. Hopper runs on iOS, Android.
- Can I use Hopper for free?
- Yes. Hopper has a free tier, so you can try it without paying. Egencia starts at On request.
- What is Egencia best used for?
- Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Hopper is typically brought in for.
- What can Egencia do that Hopper cannot?
- Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. Hopper covers Price prediction, Price Freeze, Cancel/Change for Any Reason, Price alerts.
Answered from the vendors’ own pages
Egencia: Is Egencia still sold under its own name?
Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.
Hopper: Is Hopper free to use for searching and booking?
Yes, the base booking has no extra fee; Price Freeze and cancellation flexibility are separate paid add-ons.
Egencia: How is it different from Amex GBT itself?
Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.
Hopper: How accurate is Hopper's price prediction?
It is based on historical fare data and gives a probability-based recommendation, not a guarantee; predictions can be wrong.
Egencia: Does it replace an expense system?
No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.
Hopper: What does Price Freeze actually do?
It locks a displayed price for a fee for a set number of days, letting you decide later without committing to the full purchase immediately.
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