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Travel · head to head

Apaleo vs Travelport Smartpoint

Apaleo logo

Apaleo

Travel

API-first hotel property management platform sold per room with a monthly floor

From
€8/month
Rated
-
Full reviewWebsite
Travelport Smartpoint logo

Travelport Smartpoint

Travel

Travelport GDS booking desktop for travel agents, now on version 12

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Apaleo the €400 monthly floor means a property under fifty rooms pays well above the headline €8 per room, so a twenty five room hotel pays €16 per room and the advertised rate is misleading at the small end.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • They diverge on capability: Apaleo covers Open REST API, Travelport Smartpoint covers Graphical and cryptic modes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Apaleo and Travelport Smartpoint actually diverge.

Attributes where Apaleo and Travelport Smartpoint differ
AttributeApaleoTravelport Smartpoint
Starting price€8/monthOn request
Pricing modelPer room per monthquote
PlatformsWeb, APIWindows, Web

Identical on both: free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apaleo

  • Open REST API
  • Apaleo Store
  • Multi-property inventory
  • Apaleo Pay
  • Unit group model
  • Night audit and accounting export

Only in Travelport Smartpoint

  • Graphical and cryptic modes
  • Multi-GDS content
  • Smartpoint Cloud
  • Automation scripting
  • Marketplace distribution
  • Queue and PNR management

What people use each for

The jobs each tool is most often brought in to do.

Apaleo

  • A serviced apartment group building its own branded check-in and access flow that needs full PMS control through an API rather than a vendor-built kiosknot Travelport Smartpoint
  • A European hotel group standardising twenty properties on one system with central rate management and DATEV-ready accounting exportsnot Travelport Smartpoint
  • A new-build lifestyle hotel operating with no permanent front desk, where door locks, kiosks and messaging come from specialists and the PMS is the record of truthnot Travelport Smartpoint
  • A revenue team that wants to plug Duetto or IDeaS into live inventory without paying a per-connection interface feenot Travelport Smartpoint

Travelport Smartpoint

  • A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot Apaleo
  • A TMC running mixed cryptic and graphical booking teams on one workspacenot Apaleo
  • An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not Apaleo
  • A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot Apaleo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apaleo

  • The €400 monthly floor means a property under fifty rooms pays well above the headline €8 per room, so a twenty five room hotel pays €16 per room and the advertised rate is misleading at the small end.
  • Apaleo ships no point of sale, no spa or golf module and no conference and banqueting system, so full service hotels must buy and integrate three or four more products before the stack is complete.
  • Because the model assumes you assemble the guest-facing layer from the Store, the real monthly cost is the platform fee plus several third-party subscriptions, and that total is nowhere on the pricing page.
  • Support and documentation lean towards developers, so an operator without technical capacity or an implementation partner will find configuration and troubleshooting harder than with a conventional PMS.
  • The product and integration ecosystem is strongest in German-speaking Europe, and North American buyers will find fewer local integrations for payments, tax rules and accounting than a US-focused PMS offers.

Travelport Smartpoint

  • Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
  • Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
  • It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
  • Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.

Pricing, plan by plan

Apaleo

€8/month
  • Apaleo Platform$8/month
    • €8 per room per month
    • Minimum €400 per month regardless of room count
    • All APIs included at no extra cost

Travelport Smartpoint

On request
  • Travelport Smartpoint$undefined/year
    • Usually bundled into a GDS segment agreement
    • Distribution and version entitlement managed per country via the Marketplace
    • Segment incentive payments to the agency

Which should you pick?

Choose Apaleo if

  • You need open rest api.
  • You work on Web, API.
  • You also want apaleo store.
Apaleo review

Choose Travelport Smartpoint if

  • You need graphical and cryptic modes.
  • You work on Windows, Web.
  • You also want multi-gds content.
Travelport Smartpoint review

Questions people ask

Is Apaleo or Travelport Smartpoint better?
Neither clearly leads. Apaleo starts at €8/month and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apaleo or Travelport Smartpoint?
Apaleo starts at €8/month and Travelport Smartpoint at On request.
Does Apaleo or Travelport Smartpoint run on more platforms?
Apaleo runs on Web, API. Travelport Smartpoint runs on Windows, Web.
What is Apaleo best used for?
Apaleo is most often used for a serviced apartment group building its own branded check-in and access flow that needs full pms control through an api rather than a vendor-built kiosk, a european hotel group standardising twenty properties on one system with central rate management and datev-ready accounting exports, a new-build lifestyle hotel operating with no permanent front desk, where door locks, kiosks and messaging come from specialists and the pms is the record of truth, a revenue team that wants to plug duetto or ideas into live inventory without paying a per-connection interface fee. Of those, a serviced apartment group building its own branded check-in and access flow that needs full pms control through an api rather than a vendor-built kiosk and a european hotel group standardising twenty properties on one system with central rate management and datev-ready accounting exports are not what Travelport Smartpoint is typically brought in for.
What can Apaleo do that Travelport Smartpoint cannot?
Apaleo covers Open REST API, Apaleo Store, Multi-property inventory, Apaleo Pay. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.

Answered from the vendors’ own pages

Apaleo: What does Apaleo actually cost for a sixty room hotel?

€480 per month for the platform at €8 per room, plus payment processing from 0.6% and whatever Store integrations you add. Below fifty rooms you pay the €400 floor.

Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?

Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.

Apaleo: Is API access charged separately?

No. All APIs are included in the per room fee, which is unusual in the PMS market where interface fees per connection are common.

Travelport Smartpoint: What happened to older Smartpoint versions?

Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.

Apaleo: Does it include a channel manager?

No. You connect one from the Store, such as SiteMinder, and pay that vendor separately.

Travelport Smartpoint: Is there a browser version?

Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.

Apaleo: Can it run a full service hotel?

Only with additional systems. There is no native POS, spa or events module.

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