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Travel · head to head

Egencia vs Sirvoy

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
Sirvoy logo

Sirvoy

Travel

Low-cost booking and property management system for small independent accommodation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Sirvoy has a free tier, so it costs nothing to try first.
  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Sirvoy the channel manager is only on the Pro plan, so the Starter plan at €11 cannot connect to Booking.com and many buyers discover this after committing to a workflow.
  • They diverge on capability: Egencia covers Policy and approval engine, Sirvoy covers Commission-free booking engine.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and Sirvoy actually diverge.

Attributes where Egencia and Sirvoy differ
AttributeEgenciaSirvoy
Starting priceOn requestFree
Pricing modelquotePer property per month
Free tierNoYes

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in Sirvoy

  • Commission-free booking engine
  • Channel manager
  • Hosted website
  • Guest correspondence
  • Invoicing
  • Multi-currency

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Sirvoy
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Sirvoy
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Sirvoy
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Sirvoy

Sirvoy

  • A six room bed and breakfast replacing a paper diary and wanting direct bookings without paying commission on themnot Egencia
  • A hostel that needs Hostelworld and Booking.com kept in sync but cannot justify a channel manager subscription on top of a PMSnot Egencia
  • A campsite or small guesthouse in Scandinavia needing a system in local currency with no annual contractnot Egencia
  • An owner testing whether a direct booking engine reduces OTA dependence before committing to a larger platformnot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Sirvoy

  • The channel manager is only on the Pro plan, so the Starter plan at €11 cannot connect to Booking.com and many buyers discover this after committing to a workflow.
  • Each additional property costs €20 per month on top of Pro, and the multi-property view is weak, so small chains end up with several loosely linked accounts rather than one portfolio.
  • There is no revenue management or dynamic pricing, so rates must be set and adjusted by hand or through a third-party tool that Sirvoy may not integrate with.
  • Reporting is limited to basic occupancy and revenue summaries, which is not enough for a lender, an investor or a serious year on year analysis.
  • SMS is charged per message on top of the subscription, and at €0.10 per message on Starter a property sending pre-arrival and post-stay texts to a hundred bookings a month adds a meaningful and variable cost.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Sirvoy

Free
  • FreeFree
    • One unit only
    • Booking engine
    • Free hosted website
  • Starter$11/month
    • Multiple rooms
    • Invoicing
    • 24/7 support
  • Pro$41/month
    • Everything in Starter
    • Channel manager for Booking.com, Airbnb and Expedia
    • Guest history

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose Sirvoy if

  • You need commission-free booking engine.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want channel manager.
Sirvoy review

Questions people ask

Is Egencia or Sirvoy better?
Neither clearly leads. Egencia starts at On request and Sirvoy at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or Sirvoy?
Sirvoy has a free tier; the other does not. Paid plans start at On request for Egencia and Free for Sirvoy.
Does Egencia or Sirvoy run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Sirvoy for free?
Yes. Sirvoy has a free tier, so you can try it without paying. Egencia starts at On request.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Sirvoy is typically brought in for.
What can Egencia do that Sirvoy cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. Sirvoy covers Commission-free booking engine, Channel manager, Hosted website, Guest correspondence.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Sirvoy: Does the cheapest paid plan connect to Booking.com?

No. Channel management starts on the Pro plan, at roughly four times the Starter price.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Sirvoy: Does Sirvoy take commission on direct bookings?

No. Direct bookings through its engine carry no Sirvoy commission, which is the main financial argument for adopting it.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

Sirvoy: Is there a contract?

No written contract and no setup fee. Billing is monthly or annual, with about 8% off for paying yearly.

Sirvoy: What is the practical size limit?

It works well up to roughly thirty rooms. Beyond that the lack of revenue management and group handling starts to bite.

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