Apaleo

API-first hotel property management platform sold per room with a monthly floor

As of 31 August 2026, Apaleo starts at €8/month. A cloud PMS built as an open API platform rather than a closed product, aimed at hotel and serviced apartment groups that intend to build or buy their own guest-facing layer. Softwr lists it under Travel. Apaleo is made by Apaleo GmbH, available on Web, API.

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Overview

What Apaleo does

Apaleo is a property management system for hotels, serviced apartments and hybrid accommodation, run by Apaleo GmbH in Munich. It covers reservations, rate and inventory management, folio and invoicing, night audit and reporting, and connects to distribution and guest technology through its own marketplace, the Apaleo Store. Payments are handled through Apaleo Pay. What separates it from conventional PMS vendors is that every function is exposed through public REST APIs at no extra charge, and the vendor deliberately does not ship a front desk terminal experience meant to be the whole system. Most PMS vendors charge for API access, gate it behind a partner programme, or rate limit it so heavily that no serious integration is possible. Apaleo instead expects operators to assemble check-in kiosks, housekeeping tools, upselling and CRM from third parties. Commercially this is a bet: it lowers switching costs in both directions and makes the platform attractive to groups with a developer or an integration partner, while making it a poor fit for a property that wants one vendor to answer for everything. Buyers are typically European hotel groups, apartment hotel operators and new-build brands with fifty rooms and up, often ones running a lean or remote front desk. The trade-off is the assembly cost. Published pricing is €8 per room per month with a floor of €400 per month, so a forty room hotel pays the floor and effectively €10 per room, and the modules a traditional PMS would bundle arrive as separate subscriptions on top.

What people use it for

A serviced apartment group building its own branded check-in and access flow that needs full PMS control through an API rather than a vendor-built kiosk
A European hotel group standardising twenty properties on one system with central rate management and DATEV-ready accounting exports
A new-build lifestyle hotel operating with no permanent front desk, where door locks, kiosks and messaging come from specialists and the PMS is the record of truth
A revenue team that wants to plug Duetto or IDeaS into live inventory without paying a per-connection interface fee

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Apaleo.

The €400 monthly floor means a property under fifty rooms pays well above the headline €8 per room, so a twenty five room hotel pays €16 per room and the advertised rate is misleading at the small end.
Apaleo ships no point of sale, no spa or golf module and no conference and banqueting system, so full service hotels must buy and integrate three or four more products before the stack is complete.
Because the model assumes you assemble the guest-facing layer from the Store, the real monthly cost is the platform fee plus several third-party subscriptions, and that total is nowhere on the pricing page.
Support and documentation lean towards developers, so an operator without technical capacity or an implementation partner will find configuration and troubleshooting harder than with a conventional PMS.
The product and integration ecosystem is strongest in German-speaking Europe, and North American buyers will find fewer local integrations for payments, tax rules and accounting than a US-focused PMS offers.

Cross-shopped

What people choose instead of Apaleo

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Apaleovs
Mews
Mews: If you want a single vendor that bundles payments, POS and guest-facing tools rather than assembling them
Apaleovs
Cloudbeds
Cloudbeds: If you are a smaller independent property and the €400 monthly floor is the blocker
Apaleovs
Opera PMS
Opera PMS: If you run a large full service hotel needing native banqueting, spa and POS in one system

Pricing

What Apaleo costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Apaleo Platform

€8 /mo

€8 per room per month
Minimum €400 per month regardless of room count
All APIs included at no extra cost
Apaleo Store integrations
No setup, licence or integration fees
24/7 technical support

Capabilities

Features

Open REST API
Every PMS function exposed publicly with no API fee or partner gate
Apaleo Store
Marketplace of certified integrations that connect without vendor-side project work
Multi-property inventory
Single account spanning a portfolio with shared rate plans and central reporting
Apaleo Pay
Embedded card processing from 0.6% with tokenised guest cards held against the folio
Unit group model
Inventory modelled as flexible unit groups rather than fixed room types, suiting apartments
Night audit and accounting export
Automated daily close with fiscally compliant invoicing for German and Austrian rules

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What does Apaleo actually cost for a sixty room hotel?

€480 per month for the platform at €8 per room, plus payment processing from 0.6% and whatever Store integrations you add. Below fifty rooms you pay the €400 floor.

Is API access charged separately?

No. All APIs are included in the per room fee, which is unusual in the PMS market where interface fees per connection are common.

Does it include a channel manager?

No. You connect one from the Store, such as SiteMinder, and pay that vendor separately.

Can it run a full service hotel?

Only with additional systems. There is no native POS, spa or events module.

Keep looking

Where to go from Apaleo

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Softwr does not host reviews and shows no star rating for Apaleo, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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