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Travel · head to head

Egencia vs ThinkReservations

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
ThinkReservations logo

ThinkReservations

Travel

Property management and booking system for North American inns, B&Bs and small hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; ThinkReservations no pricing is published anywhere, so you cannot compare it against Cloudbeds or Little Hotelier without first sitting through a sales call and extracting a quote.
  • They diverge on capability: Egencia covers Policy and approval engine, ThinkReservations covers Reservation calendar.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and ThinkReservations actually diverge.

Attributes where Egencia and ThinkReservations differ
AttributeEgenciaThinkReservations
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in ThinkReservations

  • Reservation calendar
  • Direct booking engine
  • Channel management
  • Integrated payments
  • Yield rules
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot ThinkReservations
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot ThinkReservations
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot ThinkReservations
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot ThinkReservations

ThinkReservations

  • A fourteen room inn moving off a spreadsheet and a phone diary that needs breakfast counts and minimum stay rules handled nativelynot Egencia
  • A B&B selling gift certificates and packages that wants them redeemable in the same system that takes the bookingnot Egencia
  • An owner of three small New England properties wanting one login and consolidated occupancy reportingnot Egencia
  • A campground or cabin operator needing nightly and multi-night rules plus OTA distribution without buying a separate channel managernot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

ThinkReservations

  • No pricing is published anywhere, so you cannot compare it against Cloudbeds or Little Hotelier without first sitting through a sales call and extracting a quote.
  • The product is built for North American operations, so European tax handling, guest registration requirements and local OTA mix are not supported and it is effectively unsellable outside the region.
  • There is no revenue management or dynamic pricing, so rates rely on manual seasonal and day of week rules that go stale unless someone actively maintains them.
  • Payment processing is bundled, which is convenient but means the effective card rate is negotiated inside a software deal rather than shopped separately, and operators rarely check it against a standalone merchant account.
  • There is no native point of sale, spa or restaurant module, so an inn with a dining room runs a second system and reconciles revenue by hand.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

ThinkReservations

On request
  • ThinkReservations$undefined/month
    • Property management system
    • Direct booking engine
    • Channel management to major OTAs

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose ThinkReservations if

  • You need reservation calendar.
  • You also want direct booking engine.
ThinkReservations review

Questions people ask

Is Egencia or ThinkReservations better?
Neither clearly leads. Egencia starts at On request and ThinkReservations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or ThinkReservations?
Egencia starts at On request and ThinkReservations at On request.
Does Egencia or ThinkReservations run on more platforms?
Egencia runs on Web, iOS, Android. ThinkReservations runs on Web.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what ThinkReservations is typically brought in for.
What can Egencia do that ThinkReservations cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. ThinkReservations covers Reservation calendar, Direct booking engine, Channel management, Integrated payments.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

ThinkReservations: How much does ThinkReservations cost?

It is not published. Pricing is quoted per property, generally scaled by room count, after a sales conversation.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

ThinkReservations: Is the channel manager an extra subscription?

No. OTA connectivity is part of the platform rather than a separately priced module, which is the main saving against a PMS plus channel manager pairing.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

ThinkReservations: Does it work outside the United States?

In practice no. Tax, payments and support are built around North America.

ThinkReservations: Can it handle more than one property?

Yes, small portfolios are supported, but it is designed for a handful of properties rather than dozens.

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