Softwr

Customer Success · head to head

Akita vs Strikedeck

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: Akita covers Customer segments, Strikedeck covers AI churn prediction.

Where they differ

Only the attributes on which Akita and Strikedeck actually diverge.

Attributes where Akita and Strikedeck differ
AttributeAkitaStrikedeck
Starting price$160/monthOn request
Pricing modelsubscriptionUnknown
Founded20182015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • HubSpot
  • Intercom
  • Stripe

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Slack
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Strikedeck
  • Building health scores to flag at-risk accountsnot Strikedeck
  • Segmenting customers and triggering automated playbooksnot Strikedeck
  • Identifying expansion revenue opportunitiesnot Strikedeck
  • Task and workflow management for CSMsnot Strikedeck

Strikedeck

  • Customer Successnot Akita
  • Ai Powerednot Akita
  • Predictive Analyticsnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Questions people ask

Is Akita or Strikedeck better?
Neither clearly leads. Akita starts at $160/month and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Strikedeck?
Akita starts at $160/month and Strikedeck at On request.
Does Akita or Strikedeck run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Strikedeck is typically brought in for.
What can Akita do that Strikedeck cannot?
Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Both handle Health scores, Salesforce, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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