Softwr

Customer Success · head to head

Akita vs Strikedeck

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita no free tier; minimum $49/month for entry; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: Akita covers Customer segments, Strikedeck covers AI churn prediction.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akita and Strikedeck actually diverge.

Attributes where Akita and Strikedeck differ
AttributeAkitaStrikedeck
Starting price$49/monthOn request
Pricing modelsubscriptionUnknown
Founded20182015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • HubSpot
  • Intercom
  • Stripe

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Slack
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Strikedeck
  • Building health scores to flag at-risk accountsnot Strikedeck
  • Segmenting customers and triggering automated playbooksnot Strikedeck
  • Identifying expansion revenue opportunitiesnot Strikedeck
  • Task and workflow management for CSMsnot Strikedeck

Strikedeck

  • Customer Successnot Akita
  • Ai Powerednot Akita
  • Predictive Analyticsnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Questions people ask

Is Akita or Strikedeck better?
Neither clearly leads. Akita starts at $49/month and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Strikedeck?
Akita starts at $49/month and Strikedeck at On request.
Does Akita or Strikedeck run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Strikedeck is typically brought in for.
What can Akita do that Strikedeck cannot?
Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Both handle Health scores, Salesforce, Web support.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
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