Is Aircall or Twilio better?

Neither clearly leads. Aircall starts at $30/month and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Aircall or Twilio?

Twilio has a free tier; the other does not. Paid plans start at $30/month for Aircall and Free for Twilio.

Does Aircall or Twilio run on more platforms?

Aircall runs on Web, Ios, Android, Desktop. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.

Can I use Twilio for free?

Yes. Twilio has a free tier, so you can try it without paying. Aircall starts at $30/month.

What is Aircall best used for?

Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Twilio is typically brought in for.

What can Aircall do that Twilio cannot?

Aircall covers Cloud phone, IVR, Call routing, Power dialer. Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication. Both handle Salesforce, HubSpot, Web support.

Telecommunications · head to head

Aircall vs Twilio

Aircall

Telecommunications

Cloud phone system for modern business

From: $30/month
Rated: -

Full review Website

Twilio

Telecommunications

Cloud communications platform for SMS, voice, and video

From: Free
Rated: -

Full review Website

The short version

Only Twilio has a free tier, so it costs nothing to try first.
Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Twilio pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
They diverge on capability: Aircall covers Cloud phone, Twilio covers SMS messaging.

Where they differ

Only the attributes on which Aircall and Twilio actually diverge.

Attributes where Aircall and Twilio differ
Attribute	Aircall	Twilio
Starting price	$30/month	Free
Free tier	No	Yes
Platforms	Web, Ios, Android, Desktop	Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#
Founded	2014	2008

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

Cloud phone
IVR
Call routing
Power dialer
Analytics
Call recording
Integrations
Zendesk

Only in Twilio

SMS messaging
Voice calls
Video conferencing
Programmable communication
Slack
Zapier
Mobile support
API support

Both cover

Salesforce
HubSpot
Web support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

Cloud phone system for sales and support teamsnot Twilio
Call routing, IVR and shared numbersnot Twilio
Logging calls against CRM records through integrationsnot Twilio
Power dialling outbound lists on the Professional tiernot Twilio
SMS and MMS alongside voicenot Twilio

Twilio

Customer engagementnot Aircall
Lead generationnot Aircall
Customer supportnot Aircall
Sales automationnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

A minimum of 3 users on the published plans, rising to 25 on the Custom tier
Essentials is limited to 3 teams; unlimited teams need Professional
Salesforce CTI, the power dialer and advanced analytics all require Professional
SSO, API support and an SLA are Custom tier only
AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Twilio

Pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
Phone number rentals are required for every number used, with carrier fees varying by region and billed separately
Dashboard is not optimized for mobile use and logs are difficult to access

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Twilio

Free

Pay-as-You-Go$undefined/mo
- Usage-based pricing
- No monthly minimum
- SMS, voice, video, messaging

Which should you pick?

Choose Aircall if

You need cloud phone.
You work on Web, Ios, Android, Desktop.
You also want ivr.

Aircall review

Choose Twilio if

You need sms messaging.
You want to start without paying.
You work on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
You also want voice calls.

Twilio review

Questions people ask

Is Aircall or Twilio better?: Neither clearly leads. Aircall starts at $30/month and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Twilio?: Twilio has a free tier; the other does not. Paid plans start at $30/month for Aircall and Free for Twilio.
Does Aircall or Twilio run on more platforms?: Aircall runs on Web, Ios, Android, Desktop. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
Can I use Twilio for free?: Yes. Twilio has a free tier, so you can try it without paying. Aircall starts at $30/month.
What is Aircall best used for?: Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Twilio is typically brought in for.
What can Aircall do that Twilio cannot?: Aircall covers Cloud phone, IVR, Call routing, Power dialer. Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source

Twilio: What is Twilio's pricing model?

Twilio uses pay-as-you-go usage-based pricing with no monthly minimums or contracts. SMS costs $0.0083 per US message, voice calls cost $0.014 per minute, phone numbers cost $1.15 per month.

Source

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source

Twilio: Does Twilio offer a free tier?

Yes, Twilio offers a free trial indefinitely with no credit card required for limited usage, plus a 7-14 day free trial period on paid plans.

Source

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source

Twilio: What communication channels does Twilio support?

Twilio supports SMS, WhatsApp, RCS, MMS for messaging; Voice API and SIP Trunking for voice; Email via Twilio SendGrid; Video API; and Chat via Conversations API.

Source

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source

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Aircall vs Twilio

Aircall

Twilio

The short version

Where they differ

What each one covers

Only in Aircall

Only in Twilio

Both cover

What people use each for

Aircall

Twilio

Where each one falls short

Aircall

Twilio

Pricing, plan by plan

Aircall

Twilio

Which should you pick?

Choose Aircall if

Choose Twilio if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Aircall

More on Twilio

Keep looking

Other head to heads