ServiceNowvs
Kustomer
Kustomer: The future of customer service
ServiceNow
The world works with ServiceNow
As of 30 August 2026, ServiceNow's pricing is not published; the vendor quotes on request. ServiceNow is an enterprise IT service management platform that automates IT processes, delivers services, and creates seamless experiences for employees and cu. Softwr lists it under Customer Support. ServiceNow is made by ServiceNow Inc, launched in 2004, available on Web, iOS, Android.
Overview
What ServiceNow does
ServiceNow is an enterprise IT service management platform that automates IT processes, delivers services, and creates seamless experiences for employees and customers.
What people use it for
- Enterprise IT management
- Digital transformation
- Workflow automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about ServiceNow.
- Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
Cross-shopped
What people choose instead of ServiceNow
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- ServiceNowvsFront
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- ServiceNowvsGroove
Groove: Simple, powerful support for growing businesses
- ServiceNowvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What ServiceNow costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
IT Service Management
On request
- Incident management
- Problem management
- Change management
- Service catalog
IT Operations Management
On request
- Discovery
- Service mapping
- Event management
- Health log analytics
Customer Service Management
On request
- Omnichannel engagement
- Self-service
- Case management
- Field service
Capabilities
Features
ITSM
IT Operations
Customer workflows
Employee workflows
App development
AI/ML capabilities
Slack
Integration with Slack
Microsoft Teams
Integration with Microsoft Teams
Salesforce
Integration with Salesforce
SAP
Integration with SAP
AWS
Integration with AWS
Azure
Integration with Azure
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does ServiceNow offer a free trial?
ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.
SourceHow is ServiceNow priced?
ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.
SourceWhat implementation support does ServiceNow provide?
ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.
SourceBehind it
Who makes ServiceNow
- Company
- ServiceNow Inc
- Based in
- Santa Clara, CA
Keep looking
Where to go from ServiceNow
- ServiceNow alternativesEvery product people weigh against it
- ServiceNow pricingPlans, floors and what the tiers exclude
- ServiceNow badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare ServiceNow with
- Kustomer
- Freshdesk
- Front
- Groove
- Jira Service Management
- Sprinklr Service
- RingCentral Contact Center
- Verint
- Zendesk
- Salesforce Service Cloud
- Kapture CX
- HubSpot Service Hub
- Level AI
- LiveAgent
- ManageEngine ServiceDesk Plus
- Missive
- Freshservice
- Kapture CX
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Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for ServiceNow, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on ServiceNow
ServiceNow alternatives
What people switch to, and what they give up
ServiceNow pricing
Every tier, and where the cost actually lands
Compare ServiceNow
Put it head to head with anything we hold
ServiceNow badge
Its rating, and an embed for your own site
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