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Customer Support · head to head

Help Scout vs UserVoice

Help Scout logo

Help Scout

Customer Support

Customer service software that people love

From
Free
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Help Scout and UserVoice actually diverge.

Attributes where Help Scout and UserVoice differ
AttributeHelp ScoutUserVoice
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Shared inbox
  • Knowledge base
  • Live chat
  • Customer profiles
  • Workflows
  • Reporting
  • Slack
  • Salesforce

Only in UserVoice

Nothing recorded that Help Scout does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot UserVoice
  • Publishing a knowledge base alongside email and chat supportnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Help Scout
  • Building internal feedback portals for product teamsnot Help Scout
  • Mapping customer needs to product roadmap decisionsnot Help Scout
  • Consolidating voice of customer across feedback channelsnot Help Scout

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Help Scout

Free
  • FreeFree
    • Up to 5 users
    • 1 Inbox
    • 1 Docs site
  • Standard$25/month
    • Multiple inboxes
    • Live chat, SMS, WhatsApp, Instagram, Messenger
    • Multiple knowledge bases
  • Plus$45/month
    • Standard features plus advanced workflows
    • Two advanced SLAs
    • Secure portal
  • Pro$75/month
    • Plus features plus unlimited workflows
    • Unlimited SLAs
    • SSO/SAML

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Help Scout if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Help Scout review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Help Scout or UserVoice better?
Neither clearly leads. Help Scout starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or UserVoice?
Help Scout starts at Free and UserVoice at Free.
Does Help Scout or UserVoice run on more platforms?
Help Scout runs on Web, Ios, Android. UserVoice runs on Web.
Can I use Help Scout for free?
Both have a free tier, so you can try either at no cost before committing.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what UserVoice is typically brought in for.
What can Help Scout do that UserVoice cannot?
Help Scout covers Shared inbox, Knowledge base, Live chat, Customer profiles.

Answered from the vendors’ own pages

Help Scout: How much does Help Scout cost?

Help Scout offers a free plan for up to 5 users. Paid plans start at $25/user/month (Standard), $45/user/month (Plus), and $75/user/month (Pro).

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Help Scout: What is included in the Pro plan?

Help Scout Pro at $75/user/month includes unlimited workflows, unlimited SLAs, SSO/SAML, HIPAA compliance, up to 50 light users, dedicated onboarding, and a strategic account manager.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Help Scout: Does Help Scout offer a free trial?

Yes, Help Scout offers a 15-day free trial for Standard and Plus plans with no credit card required. Pro plan requires booking a demo.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Help Scout: What is the cost of Help Scout's AI Answers add-on?

Help Scout's AI Answers add-on costs $0.75 per resolution with a 3-month free trial included.

Source
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