myCWT

Corporate travel booking and traveller care platform from CWT

As of 1 September 2026, myCWT's pricing is not published; the vendor quotes on request. The booking app, web tool and agent servicing layer that CWT clients get as part of a managed travel programme. Softwr lists it under Travel. myCWT is made by CWT (part of Amex Global Business Travel), available on Web, iOS, Android.

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Overview

What myCWT does

myCWT is CWT's traveller facing platform: a mobile app and web booking tool covering air, hotel, rail and car, with policy enforcement, approval routing, itinerary management and a link to CWT counsellors for anything the tool cannot do. It also carries duty of care functions, traveller tracking and messaging during disruption, and pulls hotel content from CWT's negotiated programme alongside client negotiated rates. The fact that changes a shortlist is that myCWT is a component of a travel management contract, not a product line. CWT prices a programme as transaction fees: an online booking fee, a materially higher fee when an agent touches the booking, and often after hours and offline surcharges, plus in some contracts a management fee. Because the platform is bundled, buyers who compare a per seat tool such as TravelPerk or Navan against myCWT are comparing two different cost shapes, and the deciding number is your online adoption rate. A programme where a third of bookings become agent touches costs far more per trip than the online fee suggests. It is bought by large multinationals that need consistent servicing across many countries, complex air ticketing, and a single duty of care record. The trade off is that the tool is only as good as the servicing model behind it, and clients repeatedly report that the app experience lags consumer booking tools while the value sits in the human counsellors and negotiated air deals. CWT was acquired by Amex Global Business Travel in a deal announced in March 2024 and closed in July 2025, so the roadmap is now an Amex GBT roadmap and long term platform consolidation onto Amex GBT's Egencia and Neo estate is a live question for any multi year contract.

What people use it for

A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements
An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors
A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact
A business standardising traveller tracking and incident messaging for security and insurance obligations

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about myCWT.

Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.

Cross-shopped

What people choose instead of myCWT

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

myCWTvs
TravelPerk
TravelPerk: If you want a self serve booking platform with published subscription pricing and no agent touch fee model
myCWTvs
Navan
Navan: If you want travel and expense on one platform with card issuing included
myCWTvs
SAP Concur
SAP Concur: If your priority is expense and policy control and you want to keep travel agency choice separate

Pricing

What myCWT costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

myCWT within a CWT travel programme

On request

Priced as transaction fees per booking, not per user
Online booking fee is materially lower than an agent touched booking fee
After hours, offline and complex ticketing surcharges are common
Some contracts add a management fee or minimum annual transaction commitment
Supplier commissions and negotiated air deals sit behind the headline fee

Capabilities

Features

Online booking tool
Air, hotel, rail and car booking with policy rules and approval routing
Mobile itinerary and check in
Trip timeline, gate and delay alerts and messaging with counsellors
Hotel programme content
CWT negotiated rates alongside client negotiated and public rates
Duty of care tracking
Traveller location reporting and mass messaging during incidents
Approval workflows
Pre trip authorisation with manager routing and out of policy reason codes
Unused ticket management
Tracking and reapplication of unused and partly used air tickets
Reporting and analytics
Programme spend, savings, adoption and supplier performance reporting
Expense handoff
Booking data feeds to expense systems for reconciliation

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Can I buy myCWT without using CWT as my travel agency?

No. It is delivered as part of a CWT managed travel contract and is not licensed separately.

What actually drives the cost?

Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.

Does the Amex GBT acquisition affect the platform?

It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.

Keep looking

Where to go from myCWT

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Softwr does not host reviews and shows no star rating for myCWT, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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