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Freshservice
Modern IT service management
As of 30 August 2026, Freshservice starts at $19/month. Freshservice is a cloud-based ITSM solution that provides IT teams with intuitive service desk capabilities, asset management, and automation. Softwr lists it under Customer Support. Freshservice is made by Freshworks Inc, launched in 2010, available on Web, iOS, Android.
Overview
What Freshservice does
Freshservice is a cloud-based ITSM solution that provides IT teams with intuitive service desk capabilities, asset management, and automation.
What people use it for
- IT service management and internal help desk ticketing
- Asset management and change control for IT teams
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Freshservice.
- Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
- Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
- The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
- Sandbox and audit logs are Enterprise only, which carries no published price
Cross-shopped
What people choose instead of Freshservice
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- FreshservicevsFront
Front: Where teams collaborate on customer communication
- FreshservicevsGroove
Groove: Simple, powerful support for growing businesses
- FreshservicevsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Freshservice costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$19 /mo
- Incident management
- Knowledge base
- Self-service portal
Growth
$49 /mo
- Asset management
- Approval workflows
- SLA management
Pro
$95 /mo
- Problem management
- Change management
- Release management
Enterprise
$119 /mo
- Freddy AI
- Audit logs
- Custom SSL
Capabilities
Features
Incident management
Asset management
Change management
Knowledge base
Automation
Reporting
Slack
Integration with Slack
Microsoft Teams
Integration with Microsoft Teams
AWS
Integration with AWS
Azure
Integration with Azure
G Suite
Integration with G Suite
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Freshservice cost?
Freshservice is priced per agent per month on annual billing: Starter at $19, Growth at $49 and Pro at $99. Enterprise is quoted by sales. Freshworks states annual billing is 20% cheaper than monthly.
SourceDoes Freshservice have a free trial?
Yes. Freshworks states you get free unrestricted access to all features available in Freshservice for 14 days after sign up, plus 3 free Day Passes for occasional agents.
SourceWhich Freshservice plan includes change management?
Problem management, change management, major incident management and release management all start on the Pro plan at $99 per agent per month. The Growth plan at $49 covers service catalog, SLA and on-call management.
SourceHow much does Freddy AI cost on Freshservice?
Freddy AI Copilot is an optional add-on at $29 per agent per month on the Pro plan. The Freddy AI Agent in its Classic form is included on the Enterprise plan.
SourceBehind it
Who makes Freshservice
- Company
- Freshworks Inc
- Based in
- San Mateo, CA
Timeline
Freshservice over time
- Launch2014-01-21
Freshservice launched as new ITIL service desk product
Source
Keep looking
Where to go from Freshservice
- Freshservice alternativesEvery product people weigh against it
- Freshservice pricingPlans, floors and what the tiers exclude
- Freshservice badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Freshservice with
- Front
- Groove
- Kustomer
- Jira Service Management
- Dialpad Contact Center
- ServiceNow
- Dixa
- Missive
- ManageEngine ServiceDesk Plus
- Zoho Desk
- BMC Helix
- Help Scout
- Assembled
- Balto
- Calabrio ONE
- Chatwoot
- Cresta
- BMC Helix
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Softwr does not host reviews and shows no star rating for Freshservice, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Freshservice
Freshservice alternatives
What people switch to, and what they give up
Freshservice pricing
Every tier, and where the cost actually lands
Compare Freshservice
Put it head to head with anything we hold
Freshservice badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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Per user per month