Dialpad Contact Centervs
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Dialpad Contact Center
AI-powered cloud contact center
As of 30 August 2026, Dialpad Contact Center starts at $95/month. Dialpad Contact Center is an AI-powered contact center solution that provides real-time transcription, sentiment analysis, and agent coaching. Softwr lists it under Customer Support. Dialpad Contact Center is made by Dialpad Inc, launched in 2011, available on Web, Windows, macOS, iOS.
Overview
What Dialpad Contact Center does
Dialpad Contact Center is an AI-powered contact center solution that provides real-time transcription, sentiment analysis, and agent coaching.
What people use it for
- Cloud contact centre with voice, messaging and AI assistance
- Routing and monitoring customer calls with live transcription
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Dialpad Contact Center.
- The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- No per user price, seat minimum or feature comparison is published for any plan
- The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate
Cross-shopped
What people choose instead of Dialpad Contact Center
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Dialpad Contact CentervsFront
Front: Where teams collaborate on customer communication
- Dialpad Contact CentervsGroove
Groove: Simple, powerful support for growing businesses
- Dialpad Contact CentervsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Dialpad Contact Center costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essentials
$95 /mo
- Voice
- Real-time AI
- Analytics
Advanced
$135 /mo
- Essentials + Digital
- WFM
- Custom integrations
Premium
$170 /mo
- Advanced + Full suite
- SLA guarantee
Capabilities
Features
Voice Intelligence
Real-time transcription
Sentiment analysis
Agent coaching
Quality assurance
Analytics
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Zendesk
Integration with Zendesk
ServiceNow
Integration with ServiceNow
Microsoft 365
Integration with Microsoft 365
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How does Dialpad pricing work?
Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.
SourceWhat is Dialpad's free trial offer?
Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.
SourceDoes Dialpad charge for idle time?
No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.
SourceBehind it
Who makes Dialpad Contact Center
- Company
- Dialpad Inc
- Based in
- San Francisco, CA
Keep looking
Where to go from Dialpad Contact Center
- Dialpad Contact Center alternativesEvery product people weigh against it
- Dialpad Contact Center pricingPlans, floors and what the tiers exclude
- Dialpad Contact Center badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Dialpad Contact Center with
- Front
- Kustomer
- Freshdesk
- Groove
- Klaus
- Playvox
- Dixa
- Missive
- Cresta
- Assembled
- Balto
- Forethought
- Gladly
- HappyFox
- Help Scout
- Hiver
- Freshservice
- Freshservice
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Softwr does not host reviews and shows no star rating for Dialpad Contact Center, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Dialpad Contact Center
Dialpad Contact Center alternatives
What people switch to, and what they give up
Dialpad Contact Center pricing
Every tier, and where the cost actually lands
Compare Dialpad Contact Center
Put it head to head with anything we hold
Dialpad Contact Center badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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Per user per month