Chatwoot vs SupportBee
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Chatwoot if you need Live chat and prefer a free starting option. Choose SupportBee if you prioritize Shared inbox and want plans starting at $13/month. Chatwoot has a higher user rating (4.5 vs 4.4).
Chatwoot vs SupportBee: At a Glance
| Criteria | Chatwoot | SupportBee |
|---|---|---|
| User Rating | 4.5 | 4.4 |
| Pricing | Free | $13/month |
| Pricing Model | freemium | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android, Self-hosted | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2011 |
Feature Comparison: Chatwoot vs SupportBee
| Feature | Chatwoot | SupportBee |
|---|---|---|
| Live chat | ||
| Email inbox | ||
| Social channels | ||
| Knowledge base | ||
| Chatbots | ||
| Reports | ||
| Slack | ||
| Telegram | ||
| Line | ||
| GDPR | ||
| Data ownership | ||
| SSL | ||
| Role-based access | ||
| Shared inbox | ||
| Email ticketing | ||
| Snippets | ||
| Customer portal | ||
| Trello | ||
| Asana | ||
| Pipedrive | ||
| Zapier | ||
| 2FA | ||
| Data encryption | ||
| Web support |
Chatwoot vs SupportBee: Pricing Breakdown
Chatwoot Pricing
Model: freemium
- Unlimited agents
- All features
- Full data control
- Hosted solution
- Email support
- Basic features
- Priority support
- Advanced features
- SSO
- Custom deployment
- SLA
- Dedicated support
SupportBee Pricing
Model: per-user
- Shared inbox
- Snippets
- Email forwarding
- Startup + Customer portal
- Reports
- Integrations
Pros and Cons
Chatwoot
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Self-hosted)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email inbox functionality
Cons
- May require time to learn advanced features
SupportBee
Pros
- Highly rated by users (4.4/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Shared inbox functionality
- Strong Email ticketing functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Chatwoot vs SupportBee?
Choose Chatwoot if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email inbox
Choose SupportBee if you:
- Need Shared inbox
- Have a budget of $13/month+
- Work primarily on Web and Ios
- Value Email ticketing
Frequently Asked Questions: Chatwoot vs SupportBee
Is Chatwoot better than SupportBee?
It depends on your needs. Chatwoot has a 4.5/5 user rating while SupportBee has 4.4/5. Chatwoot excels in Live chat and Email inbox, while SupportBee stands out with Shared inbox and Email ticketing. Consider your budget (Free vs $13/month), platform needs, and specific feature requirements.
Which is cheaper, Chatwoot or SupportBee?
Chatwoot offers a free plan and starts at Free. SupportBee starts at $13/month. Chatwoot has a clear pricing advantage with its free tier.
Can I use Chatwoot and SupportBee together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Chatwoot and SupportBee?
The key differences include: pricing model (freemium vs per-user), platform support (Web, Ios, Android, Self-hosted vs Web, Ios, Android), and feature focus. Chatwoot emphasizes Live chat, Email inbox, Social channels while SupportBee focuses on Shared inbox, Email ticketing, Snippets. User ratings differ slightly: 4.5 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Chatwoot and SupportBee.