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Customer Support · head to head

Chatwoot vs UserVoice

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and UserVoice actually diverge.

Attributes where Chatwoot and UserVoice differ
AttributeChatwootUserVoice
Pricing modelUnknownusage-based
PlatformsWeb, Cloud, Self-hostedWeb
Founded2017Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in UserVoice

Nothing recorded that Chatwoot does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot UserVoice
  • Privacy-first chatnot UserVoice
  • Multi-channel supportnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Chatwoot
  • Building internal feedback portals for product teamsnot Chatwoot
  • Mapping customer needs to product roadmap decisionsnot Chatwoot
  • Consolidating voice of customer across feedback channelsnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Chatwoot or UserVoice better?
Neither clearly leads. Chatwoot starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or UserVoice?
Chatwoot starts at Free and UserVoice at Free.
Does Chatwoot or UserVoice run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. UserVoice runs on Web.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what UserVoice is typically brought in for.
What can Chatwoot do that UserVoice cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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