Customer Support · pricing
Chatwoot pricing
Chatwoot publishes 2 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Chatwoot pricing is free, then $19/month across 2 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $19/month
- Model
- Not recorded
- Tiers
- 2
- Free tier
- Yes
Chatwoot plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Hacker | Free | 3 | Entry tier |
| Startups | $19/month | 2 | +$19/month, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Hacker
FreeThe entry tier. It covers 2 agents, 500 conversations per month, 1 live chat channel.
Startups
$19/monthOver Hacker, this tier adds:
- Unlimited agents
- Unlimited conversations
Where Chatwoot stops being free
Hacker, Free
- 2 agents
- 500 conversations per month
- 1 live chat channel
Startups, $19/month
The first thing you pay for:
- Unlimited agents
- Unlimited conversations
What the product covers
The full Chatwoot feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Live chat
- Email inbox
- Social channels
- Knowledge base
- Chatbots
- Reports
Integrations
- Slack
- Telegram
- Line
Security
- GDPR
- Data ownership
- SSL
- Role-based access
Platform
- Web support
- Ios support
- Android support
- Self-hosted support
People bring Chatwoot in for self-hosted support, privacy-first chat, multi-channel support. If that is not the job you are buying for, the alternatives to Chatwoot are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Chatwoot (this page) | Free, then $19/month | - | - | |
| Observe.AI | On request | quote | - | vs Chatwoot |
| Assembled | $25/month | Per user per month | - | vs Chatwoot |
| Calabrio ONE | On request | quote | - | vs Chatwoot |
| Verint | On request | quote | - | vs Chatwoot |
| Alvaria | On request | quote | - | vs Chatwoot |
| UJET | $65/month | Per user per month | - | vs Chatwoot |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Chatwoot badges page.
Before you pay for Chatwoot
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 2 tiers between Free and $19/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Chatwoot runs on web, cloud, self-hosted, and is published by Chatwoot Inc of Bangalore, India. The full record is on the Chatwoot review, and the rest of the category is under best customer support tools.
Chatwoot pricing questions
- How much does Chatwoot cost?
- Chatwoot publishes 2 tiers, from Free for Hacker up to $19/month for Startups. The entry tier costs nothing.
- Does Chatwoot have a free plan?
- Yes. The Hacker tier costs nothing and covers 2 agents, 500 conversations per month, 1 live chat channel. Paying starts at $19/month for Startups.
- What is the difference between Hacker and Startups on Chatwoot?
- Startups costs $19/month against Free, and adds unlimited agents, unlimited conversations.
- What am I actually paying for with Chatwoot?
- The record lists 19 features across 4 areas: other, integrations, security, platform. In practice it is brought in for self-hosted support, privacy-first chat, multi-channel support.
- Does Chatwoot charge per user?
- The record carries a price and a billing period for each of its 2 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Chatwoot prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Chatwoot against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Chatwoot covering price, platforms and features.