How much does Chatwoot cost?

Chatwoot publishes 2 tiers, from Free for Hacker up to $19/month for Startups. The entry tier costs nothing.

What is the difference between Hacker and Startups on Chatwoot?

Startups costs $19/month against Free, and adds unlimited agents, unlimited conversations.

What am I actually paying for with Chatwoot?

The record lists 19 features across 4 areas: core, integrations, security, platform. In practice it is brought in for self-hosted support, privacy-first chat, multi-channel support.

Does Chatwoot charge per user?

The record carries a price and a billing period for each of its 2 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.

Are these Chatwoot prices current?

They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.

What should I compare Chatwoot against before paying?

Nothing else in this directory is filed close enough to Chatwoot to make a useful price comparison.

Software · pricing

Chatwoot pricing

Chatwoot publishes 2 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.

Entry price: Free, then $19/month
Model: Not recorded
Tiers: 2
Free tier: Yes

Chatwoot plans, side by side

Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.

Chatwoot pricing tiers
Plan	Price	Features listed	Step up from the tier below
Hacker	Free	3	Entry tier
Startups	$19/month	2	+$19/month, 2 more features

What each tier adds

The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.

Hacker

Free

The entry tier. It covers 2 agents, 500 conversations per month, 1 live chat channel.

Startups

$19/month

Over Hacker, this tier adds:

Unlimited agents
Unlimited conversations

Where Chatwoot stops being free

Hacker, Free

2 agents
500 conversations per month
1 live chat channel

Startups, $19/month

The first thing you pay for:

Unlimited agents
Unlimited conversations

What the product covers

The full Chatwoot feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.

Core

Live chat
Email inbox
Social channels
Knowledge base
Chatbots
Reports

Integrations

Slack
WhatsApp
Telegram
Line
Facebook

Security

GDPR
Data ownership
SSL
Role-based access

Platform

Web support
Ios support
Android support
Self-hosted support

People bring Chatwoot in for self-hosted support, privacy-first chat, multi-channel support. If that is not the job you are buying for, the alternatives to Chatwoot are worth a look before you commit to a tier.

Before you pay for Chatwoot

Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.

What it can tell you is the shape of the ladder: 2 tiers between Free and $19/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.

Chatwoot runs on web, cloud, self-hosted, and is published by Chatwoot Inc of Bangalore, India. The full record is on the Chatwoot review.

Chatwoot pricing on the vendor's own site