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Customer Support · head to head

Chatwoot vs Sprinklr Service

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Sprinklr Service sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.
  • They diverge on capability: Chatwoot covers Live chat, Sprinklr Service covers Omnichannel contact center.

Where they differ

Only the attributes on which Chatwoot and Sprinklr Service actually diverge.

Attributes where Chatwoot and Sprinklr Service differ
AttributeChatwootSprinklr Service
Starting priceFreeOn request
Pricing modelUnknownquote
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172009

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • Slack
  • WhatsApp
  • Telegram

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP
  • Oracle

Both cover

  • Knowledge base
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Sprinklr Service
  • Privacy-first chatnot Sprinklr Service
  • Multi-channel supportnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Chatwoot
  • Social customer carenot Chatwoot
  • Unified CXnot Chatwoot
  • Voice of customernot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Sprinklr Service

  • Sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Chatwoot or Sprinklr Service better?
Neither clearly leads. Chatwoot starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Sprinklr Service?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Sprinklr Service.
Does Chatwoot or Sprinklr Service run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Sprinklr Service runs on Web, Ios, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Sprinklr Service is typically brought in for.
What can Chatwoot do that Sprinklr Service cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Chatbots. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Workforce optimization. Both handle Knowledge base, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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