Software · head to head
Zendesk Sunshine Conversations vs Acquire
Zendesk Sunshine Conversations
Software
Omnichannel messaging and customer engagement platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans; Acquire pricing is not published on any tier
- They diverge on capability: Zendesk Sunshine Conversations covers SMS messaging, Acquire covers Co-browsing.
Where they differ
Only the attributes on which Zendesk Sunshine Conversations and Acquire actually diverge.
| Attribute | Zendesk Sunshine Conversations | Acquire |
|---|---|---|
| Starting price | On request | $50/month |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zendesk Sunshine Conversations
- SMS messaging
- Facebook Messenger
- WhatsApp integration
- Zendesk Support
- API
- Mobile app support
- IOS support
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- HubSpot
- Microsoft Dynamics
Both cover
- Live chat
- Salesforce
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Zendesk Sunshine Conversations
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Acquire
- Live chat and messaging on a website or appnot Zendesk Sunshine Conversations
- Omnichannel support across chat, SMS, email and voicenot Zendesk Sunshine Conversations
- Video and cobrowsing sessions with customersnot Zendesk Sunshine Conversations
- Routing and SLAs across a support queuenot Zendesk Sunshine Conversations
- Call deflection from phone into digital channelsnot Zendesk Sunshine Conversations
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zendesk Sunshine Conversations
- Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
- Custom implementations require developer resources for webhooks and API configuration
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Zendesk Sunshine Conversations
On request- Team$19/month
- Chat + messaging
- Basic features
- Limited agents
- Growth$49/month
- Omnichannel
- Advanced automation
- Routing
- Professional$99/month
- All features
- Custom workflows
- Premium support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Zendesk Sunshine Conversations if
- You need sms messaging.
- You work on Web, iOS, Android.
- You also want facebook messenger.
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Questions people ask
- Is Zendesk Sunshine Conversations or Acquire better?
- Neither clearly leads. Zendesk Sunshine Conversations starts at On request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zendesk Sunshine Conversations or Acquire?
- Zendesk Sunshine Conversations starts at On request and Acquire at $50/month.
- Does Zendesk Sunshine Conversations or Acquire run on more platforms?
- Zendesk Sunshine Conversations runs on Web, iOS, Android. Acquire runs on Web, Ios, Android.
- What is Zendesk Sunshine Conversations best used for?
- Zendesk Sunshine Conversations is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
- What can Zendesk Sunshine Conversations do that Acquire cannot?
- Zendesk Sunshine Conversations covers SMS messaging, Facebook Messenger, WhatsApp integration, Zendesk Support. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Salesforce, Slack, Web support.
Answered from the vendors’ own pages
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?
No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.
SourceZendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?
Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.
SourceZendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?
The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.
Source