Live Chat & Chatbots · pricing
Zendesk Sunshine Conversations pricing
Zendesk Sunshine Conversations publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- On request
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Zendesk Sunshine Conversations plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Team | $19/month | 3 | Entry tier |
| Growth | $49/month | 3 | +$30/month, 3 more features |
| Professional | $99/month | 3 | +$50/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Team
$19/monthThe entry tier. It covers chat + messaging, basic features, limited agents.
Growth
$49/monthOver Team, this tier adds:
- Omnichannel
- Advanced automation
- Routing
Professional
$99/monthOver Growth, this tier adds:
- All features
- Custom workflows
- Premium support
What the product covers
The full Zendesk Sunshine Conversations feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Live chat
- SMS messaging
- Facebook Messenger
- WhatsApp integration
Integrations
- Salesforce
- Zendesk Support
- Slack
- API
Platform
- Web support
- Mobile app support
- IOS support
- Android support
People bring Zendesk Sunshine Conversations in for customer engagement, lead generation, customer support, sales automation. If that is not the job you are buying for, the alternatives to Zendesk Sunshine Conversations are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Too few live chat & chatbots tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Zendesk Sunshine Conversations (this page) | On request | subscription | - | |
| Comm100 | $29/month | subscription | - | vs Zendesk Sunshine Conversations |
| Botpress | Free | open-source | - | vs Zendesk Sunshine Conversations |
| Ada | Free | subscription | - | vs Zendesk Sunshine Conversations |
| Bold360 | On request | subscription | - | vs Zendesk Sunshine Conversations |
| Capacity | On request | subscription | - | vs Zendesk Sunshine Conversations |
| Acquire | $50/month | subscription | - | vs Zendesk Sunshine Conversations |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Zendesk Sunshine Conversations badges page.
Before you pay for Zendesk Sunshine Conversations
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $19/month and $99/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Zendesk Sunshine Conversations against the tools that do have one before committing.
Zendesk Sunshine Conversations runs on web, ios, android, and is published by Zendesk Inc. of San Francisco, California, USA. The full record is on the Zendesk Sunshine Conversations review, and the rest of the category is under best live chat & chatbots tools.
Zendesk Sunshine Conversations pricing on the vendor's own site
Zendesk Sunshine Conversations pricing questions
- How much does Zendesk Sunshine Conversations cost?
- Zendesk Sunshine Conversations publishes 3 tiers, from $19/month for Team up to $99/month for Professional. The cheapest paid tier is $19/month.
- Does Zendesk Sunshine Conversations have a free plan?
- Not on the record we hold: Zendesk Sunshine Conversations is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Team and Growth on Zendesk Sunshine Conversations?
- Growth costs $49/month against $19/month, and adds omnichannel, advanced automation, routing.
- Is the Professional plan on Zendesk Sunshine Conversations worth it?
- That depends entirely on whether you need what it adds, which on the published record is all features, custom workflows, premium support. It costs $99/month against $19/month for Team. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which live chat & chatbots tools can I use without paying?
- 3 of the 8 live chat & chatbots tools listed alongside Zendesk Sunshine Conversations have a free tier: Botpress, Ada, Chatra.
- What am I actually paying for with Zendesk Sunshine Conversations?
- The record lists 12 features across 3 areas: core, integrations, platform. In practice it is brought in for customer engagement, lead generation, customer support.
- Does Zendesk Sunshine Conversations charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Zendesk Sunshine Conversations prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Zendesk Sunshine Conversations against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Ada, Bold360. Each has a side-by-side comparison with Zendesk Sunshine Conversations covering price, platforms and features.