Healthcare & Medical · head to head
Updox vs Amwell
Updox
Healthcare & Medical
Healthcare communications platform for eFax, telehealth and patient reminders
- From
- On request
- Rated
- -
Amwell
Healthcare & Medical
Telehealth platform connecting patients with providers
- From
- $99/visit
- Rated
- -
The short version
- Each has a real cost: Updox standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026; Amwell listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
Where they differ
Only the attributes on which Updox and Amwell actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare & Medical).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Updox
Nothing recorded that Amwell does not also cover.
Only in Amwell
- Video Consultations
- Phone Consultations
- Mental Health Services
- Prescription Services
- Digital Prescriptions
- EHR Systems
- Health Plans
- HIPAA
What people use each for
The jobs each tool is most often brought in to do.
Updox
No use cases recorded yet. See the Updox review.
Amwell
- Patient Carenot Updox
- Medical Recordsnot Updox
- Practice Managementnot Updox
- Telehealthnot Updox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Updox
- Standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
- Pricing page names Standard and Enterprise tiers and their usage limits but publishes no dollar figures, requiring a scheduled demo for a quote, as of August 2026
Amwell
- Listed on UK G-Cloud 14 at £6.25 per user for SilverCloud by Amwell, submitted directly by American Well Corporation UK Limited
Pricing, plan by plan
Updox
On requestNo published plan breakdown. See the Updox review.
Amwell
$99/visit- On-Demand Visit$99/visit
- 24/7 availability
- Board-certified doctors
- Digital prescriptions
Which should you pick?
Choose Updox if
Nothing in the data separates Updox from Amwell on the points above - pick on price and on how each one feels to use.
Choose Amwell if
- You need video consultations.
- You work on Web, Mobile.
- You also want phone consultations.
Questions people ask
- Is Updox or Amwell better?
- Neither clearly leads. Updox starts at On request and Amwell at $99/visit, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Updox or Amwell?
- Updox starts at On request and Amwell at $99/visit.
- Does Updox or Amwell run on more platforms?
- Updox runs on Web. Amwell runs on Web, Mobile.
- What can Updox do that Amwell cannot?
- Amwell covers Video Consultations, Phone Consultations, Mental Health Services, Prescription Services.