Softwr

Software · head to head

BetterHelp vs Updox

BetterHelp logo

BetterHelp

Software

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite
U

Updox

Software

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations; Updox standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026

Where they differ

Only the attributes on which BetterHelp and Updox actually diverge.

Attributes where BetterHelp and Updox differ
AttributeBetterHelpUpdox
Starting price$50/weekOn request
Pricing modelUnknownquote
PlatformsWeb, iOS, AndroidWeb
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets
  • HIPAA
  • Cloud deployment
  • Web support

Only in Updox

Nothing recorded that BetterHelp does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

BetterHelp

  • Online therapy with licensed mental health professionalsnot Updox
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Updox
  • Access to 150+ worksheets and therapy support modulesnot Updox
  • Weekly free group seminars with expert therapistsnot Updox

Updox

No use cases recorded yet. See the Updox review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Updox

  • Standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
  • Pricing page names Standard and Enterprise tiers and their usage limits but publishes no dollar figures, requiring a scheduled demo for a quote, as of August 2026

Pricing, plan by plan

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

Updox

On request

No published plan breakdown. See the Updox review.

Which should you pick?

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Choose Updox if

Nothing in the data separates Updox from BetterHelp on the points above - pick on price and on how each one feels to use.

Updox review

Questions people ask

Is BetterHelp or Updox better?
Neither clearly leads. BetterHelp starts at $50/week and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BetterHelp or Updox?
BetterHelp starts at $50/week and Updox at On request.
Does BetterHelp or Updox run on more platforms?
BetterHelp runs on Web, iOS, Android. Updox runs on Web.
What is BetterHelp best used for?
BetterHelp is most often used for online therapy with licensed mental health professionals, flexible scheduling with messaging, video, phone, and live chat options, access to 150+ worksheets and therapy support modules, weekly free group seminars with expert therapists. Of those, online therapy with licensed mental health professionals and flexible scheduling with messaging, video, phone, and live chat options are not what Updox is typically brought in for.
What can BetterHelp do that Updox cannot?
BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on BetterHelp

More on Updox

Keep looking

Other head to heads