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Healthcare · head to head

Healthgrades vs Updox

Healthgrades logo

Healthgrades

Healthcare

Provider search and ratings platform for patients

From
Free
Rated
-
Full reviewWebsite
Updox logo

Updox

Healthcare

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Healthgrades has a free tier, so it costs nothing to try first.
  • Each has a real cost: Healthgrades healthgrades is free for consumers and monetizes through a separate B2B arm (b2b.healthgrades.com) selling 'Claim your profile' provider listings, health-system quality solutions, and life-sciences advertiser placements, none of which publish public pricing, per the vendor's own site structure.; Updox no specific dollar amounts listed on pricing page
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Healthgrades and Updox actually diverge.

Attributes where Healthgrades and Updox differ
AttributeHealthgradesUpdox
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWeb, MobileWeb
Founded1998Unknown

Identical on both: user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Healthgrades

  • Provider Search
  • Reviews and Ratings
  • Appointment Booking
  • Provider Profiles
  • Insurance Verification
  • Practice management systems
  • HIPAA
  • Cloud deployment

Only in Updox

Nothing recorded that Healthgrades does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Healthgrades

  • Patient Carenot Updox
  • Medical Recordsnot Updox
  • Practice Managementnot Updox
  • Telehealthnot Updox

Updox

  • Healthcare communication and patient engagementnot Healthgrades
  • Medical practice fax, telehealth, and SMS messagingnot Healthgrades
  • Charge capture and medical billing workflowsnot Healthgrades
  • Multi-location healthcare systemsnot Healthgrades

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Healthgrades

  • Healthgrades is free for consumers and monetizes through a separate B2B arm (b2b.healthgrades.com) selling 'Claim your profile' provider listings, health-system quality solutions, and life-sciences advertiser placements, none of which publish public pricing, per the vendor's own site structure.

Updox

  • No specific dollar amounts listed on pricing page
  • Actual costs require contacting sales team or scheduling a demo
  • Standard and Enterprise tier limits shown but no pricing transparency

Pricing, plan by plan

Healthgrades

Free
  • PatientFree
    • Find doctors
    • Read reviews
    • Book appointments

Updox

On request

No published plan breakdown. See the Updox review.

Which should you pick?

Choose Healthgrades if

  • You need provider search.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want reviews and ratings.
Healthgrades review

Choose Updox if

Nothing in the data separates Updox from Healthgrades on the points above - pick on price and on how each one feels to use.

Updox review

Questions people ask

Is Healthgrades or Updox better?
Neither clearly leads. Healthgrades starts at Free and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Healthgrades or Updox?
Healthgrades has a free tier; the other does not. Paid plans start at Free for Healthgrades and On request for Updox.
Does Healthgrades or Updox run on more platforms?
Healthgrades runs on Web, Mobile. Updox runs on Web.
Can I use Healthgrades for free?
Yes. Healthgrades has a free tier, so you can try it without paying. Updox starts at On request.
What is Healthgrades best used for?
Healthgrades is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Updox is typically brought in for.
What can Healthgrades do that Updox cannot?
Healthgrades covers Provider Search, Reviews and Ratings, Appointment Booking, Provider Profiles.

Answered from the vendors’ own pages

Updox: How much does Updox cost?

Updox pricing is not published on the pricing page. The vendor offers customizable packages and directs inquiries to schedule a demo or contact the sales team for personalized pricing based on practice size and tool requirements.

Source
Updox: What is Updox's pricing model?

Updox uses a usage-based pricing model with customizable packages. Costs are tailored based on the tools selected (fax pages, telehealth sessions, patient reminders, text messages, broadcast messages) and can scale with practice benchmark data.

Source
Updox: What limits are included in Updox's Standard tier?

Updox Standard tier includes up to 1,000 fax pages, 75 telehealth sessions, reminders for 500 appointments, 500 text messages, and 500 broadcast messages monthly, with higher limits available in Enterprise tier.

Source
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