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Healthcare · head to head

Epic MyChart vs Updox

E

Epic MyChart

Healthcare

Patient portal for accessing health records and communicating with providers

From
On request
Rated
-
Full reviewWebsite
Updox logo

Updox

Healthcare

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epic MyChart myChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.; Updox no specific dollar amounts listed on pricing page
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Epic MyChart and Updox actually diverge.

Attributes where Epic MyChart and Updox differ
AttributeEpic MyChartUpdox
PlatformsWeb, MobileWeb
Founded1979Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epic MyChart

  • View Medical Records
  • Secure Messaging
  • Appointment Scheduling
  • Prescription Management
  • Bill Pay
  • Medical History
  • Epic EHR
  • Lab Systems

Only in Updox

Nothing recorded that Epic MyChart does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Epic MyChart

  • Patient Carenot Updox
  • Medical Recordsnot Updox
  • Practice Managementnot Updox
  • Telehealthnot Updox

Updox

  • Healthcare communication and patient engagementnot Epic MyChart
  • Medical practice fax, telehealth, and SMS messagingnot Epic MyChart
  • Charge capture and medical billing workflowsnot Epic MyChart
  • Multi-location healthcare systemsnot Epic MyChart

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epic MyChart

  • MyChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.

Updox

  • No specific dollar amounts listed on pricing page
  • Actual costs require contacting sales team or scheduling a demo
  • Standard and Enterprise tier limits shown but no pricing transparency

Pricing, plan by plan

Epic MyChart

On request

No published plan breakdown. See the Epic MyChart review.

Updox

On request

No published plan breakdown. See the Updox review.

Which should you pick?

Choose Epic MyChart if

  • You need view medical records.
  • You work on Web, Mobile.
  • You also want secure messaging.
Epic MyChart review

Choose Updox if

Nothing in the data separates Updox from Epic MyChart on the points above - pick on price and on how each one feels to use.

Updox review

Questions people ask

Is Epic MyChart or Updox better?
Neither clearly leads. Epic MyChart starts at On request and Updox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epic MyChart or Updox?
Epic MyChart starts at On request and Updox at On request.
Does Epic MyChart or Updox run on more platforms?
Epic MyChart runs on Web, Mobile. Updox runs on Web.
What is Epic MyChart best used for?
Epic MyChart is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Updox is typically brought in for.
What can Epic MyChart do that Updox cannot?
Epic MyChart covers View Medical Records, Secure Messaging, Appointment Scheduling, Prescription Management.

Answered from the vendors’ own pages

Updox: How much does Updox cost?

Updox pricing is not published on the pricing page. The vendor offers customizable packages and directs inquiries to schedule a demo or contact the sales team for personalized pricing based on practice size and tool requirements.

Source
Updox: What is Updox's pricing model?

Updox uses a usage-based pricing model with customizable packages. Costs are tailored based on the tools selected (fax pages, telehealth sessions, patient reminders, text messages, broadcast messages) and can scale with practice benchmark data.

Source
Updox: What limits are included in Updox's Standard tier?

Updox Standard tier includes up to 1,000 fax pages, 75 telehealth sessions, reminders for 500 appointments, 500 text messages, and 500 broadcast messages monthly, with higher limits available in Enterprise tier.

Source
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Related pages

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